The Official Blog for TeleVox Solutions


The Official Blog for TeleVox Solutions


West Corporation

Posted on November 4, 2017 by West Corporation 


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WEST STUDY FINDS 85% OF PATIENTS AND PROVIDERS FEEL PATIENTS ARE PAYING FOR MORE CARE, NOT BETTER CARE

A new West Study, “Examining Care Quality: How Patient Engagement Improves Health,” found 85 percent of providers and patients feel the country’s healthcare system often forces patients to pay for more care or services, but neither believe this has resulted in better outcomes. In addition, most Americans say their health did not improve during the past year, and believe disappointing outcomes underscore a need for quality improvement. Key Findings
  • 96 percent of patients believe there are problems with healthcare in America.
  • Only 20% of patients report that their health improved in the past 12 months.
  • 42 percent of healthcare professionals and 37 percent of patients feel that quality is one of the biggest issues with healthcare.
  • More adults in the U.S. would describe their feelings about America’s healthcare system as frustrated (43%), disappointed (38%), or stressed (29%) than optimistic (20%) or happy (13%).
Both patients and providers agree that more commitment to prevention and wellness is necessary. Survey findings revealed patients believe that if providers pushed them to receive recommended preventive tests and screenings (31%) and proactively shared wellness and prevention advice (22%) it would lead to better outcomes. The study also shows that providers who have leveraged appointment reminder technology to send patients notifications about recommended screenings and wellness appointments have seen better patient outcomes and increased revenues. Read the full report: Examining Care Quality: How Patient Engagement Improves Health

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