- 96 percent of patients believe there are problems with healthcare in America.
- Only 20% of patients report that their health improved in the past 12 months.
- 42 percent of healthcare professionals and 37 percent of patients feel that quality is one of the biggest issues with healthcare.
- More adults in the U.S. would describe their feelings about America’s healthcare system as frustrated (43%), disappointed (38%), or stressed (29%) than optimistic (20%) or happy (13%).
A new West Study, “Examining Care Quality: How Patient Engagement Improves Health,” found 85 percent of providers and patients feel the country’s healthcare system often forces patients to pay for more care or services, but neither believe this has resulted in better outcomes. In addition, most Americans say their health did not improve during the past year, and believe disappointing outcomes underscore a need for quality improvement. Key Findings