Virtual Patient Engagement

Virtual Patient Engagement

A Comprehensive Approach to Interactive Telehealth Services

The way we communicate with patients has evolved. Healthcare is transforming patient engagement to solve for unprecedented challenges, and new, virtual communication technologies are playing a vital role. Intrado’s Virtual Engagement Solutions allow healthcare organizations to adapt quickly to a changing environment while continuing to offer patient-centric care.

Healthcare is at a turning point. Virtual engagement enables healthcare organizations to operate more efficiently while giving patients what they want— communication on their terms. Experience the benefits of Intrado’s Virtual Engagement solutions in your organization by connecting patients and care teams faster, in real-time through safe and secure messaging channels.

  • Increase and stabilize revenue streams. Virtual patient engagement allows providers to see more patients in a day safely and reduces physician burnout by making schedules more manageable.
  • Allow for more flexibility. Telemedicine can be used virtually anywhere, at any time, which gives practices the option to have extended hours or even weekend operations without requiring office staff.
  • Improve patient outcomes. Virtual visits are an effective way to increase patient engagement in lifestyle coaching, medication monitoring, and chronic care management.

Remove the burden of documentation Increase your daily patient volume and put less stress on staff with Virtual Telehealth Services and internal messaging. In a rapidly changing health ecosystem, many hospitals and health systems are relying on new technology to help combat shrinking margins, aggressive competitors and increased consumer demand. COVID-19 has become a catalyst for digital transformation in healthcare. Today’s healthcare crisis is sparking innovation that will boost revenue and create value for patients in the long run. It’s time to look at a strategic innovation initiative.

Secure Patient Messaging

Now is the time to use virtual engagement technology to create better patient experiences. Now more than ever, secure messaging platforms are critical to ensure the safety and well-being of patients. Modernize patient intake and empower your care teams to provide positive and productive patient experiences while handling curbside patient check-in, surgery prep, ER intake, and more. Plus, capture patient feedback with post-visit surveys all through HIPAA compliant healthcare technology solutions. Cut operational costs while still maintaining a high standard of service with no apps or portal for patients to download.

AI Chatbots

Discover the limitless potential of AI Chatbots! Imagine a customizable, healthcare chatbotsHIPAA-compliant patient communication platform that leverages Artificial Intelligence (AI) to deliver world-class results.

  • No application to download or portal to log into—Fewer than 2% of patients will ever access the patient portals you provide them. Intrado’s solutions offer exceptional convenience to patients by allowing them to enter a virtual room with only a unique link.
  • AI Chatbots can be easily created for any care scenario—75% of patient readmissions could have been prevented with better care coordination. Design interactions to capture patient information and automatically transfer to a live agent in a virtual room.
  • Your patients expect an exceptional consumer experience—and moderate vs. excellent scores can mean up to a 65% difference in your financial performance. Standardize positive, branded experiences that perfectly reflect your organization’s commitment to superior service.
  • Streamline patient intake by capturing patient information on custom forms featuring eSignatures. Use the HIPAA camera for ID, insurance cards, and more—all saved to the patient’s EHR record.

Curbside Check-In

Implement no contact patient registration. Put safety first while keeping a patient-centric approach when your patients use Curbside Check-In. Best of all, protect PHI throughout the entire process. Patients can complete any pre-appointment paperwork or documents quickly, securely, and from the comfort of their vehicle. <LEARN MORE

Virtual Visits

Virtual VisitsProvide face-to-face care to your patients anywhere and at any time. Enable healthcare providers to initiate a virtual visit with a secure link sent via SMS text. Care teams can converse with patients via text message or video, add colleagues to the conversation, and acquire electronic patient signatures on post-visit surveys to validate the occurrence. All with no app to download, securely, and in real-time.

No matter what type or level of care you’re providing, interoperability and communication continuity are crucial to patient outcomes. Each stage of care creates different needs for patients and providers. A user-friendly interface means your care team can customize tools for any use case.

Internal Messaging

Your staff is already using their smartphones to communicate with each other. Allow them to do it safely and securely, with the devices they’re already using.

Secure Texting

Secure TextingTrue collaboration starts here. Connect your care teams with real-time communication.

From pre-admission to post-discharge, secure texting allows for safe, quick, and effective communication between care team members, patients, and caregivers. Users can have one-on-one conversations, group chats, and send broadcast messages. This solution was designed to be user-friendly and intuitive to use—doctors and nurses can use their smartphones, tablets and computers since Apple, Android and Windows OS are all supported.

Securely Share Documents

Create, sign, and share documents instantly. Care teams can securely share documents from their devices with other users without worry as this solution is HIPAA, HITECH, and Joint Commission compliant. Documents and conversations can even be directly saved to a patient’s medical record.

On-Call Scheduling

Quickly view a live, up-to-the-minute calendar of who is on call in any department at any given time from your smartphone or desktop. Interact instantly and securely with anyone from anywhere.

Visit Path

Empower your home health teams by utilizing GPS tracking to monitor their location, receive distress notifications, and put the right staff, in the right place, at the right time. Visit Path’s built-in electronic visit verification ensures your organization complies with HIPAA, and new EVV regulations as well.

Healthcare is changing, and with new cloud-based tools and solutions, providers can deliver HIPAA compliant, reliable, real-time communication between doctors, nurses, caregivers, and patients better than ever before. Attain optimal communication in your organization by combining these new, virtual solutions with Intrado’s automated notifications to increase accuracy, reduce wait times, address safety concerns and new guidelines, as well as improve patient outcomes.


TeleVox Solutions

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