The Official Blog for Intrado’s TeleVox Solutions


The Official Blog for Intrado’s TeleVox Solutions


West Corporation

Posted on September 11, 2018 by West Corporation 


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Think Patients Don’t Like Taking Healthcare Surveys? Think Again.

Do patients like taking healthcare surveys? The answer may surprise medical providers.

According to a West survey of 1,036 nationally representative Americans ages 18 and older, 86 percent of Americans are willing to take a survey from a healthcare provider. The survey revealed that most Americans are willing to complete patient satisfaction surveys, post-discharge surveys, health risk assessments, remote monitoring surveys, gaps in care surveys and medication adherence surveys. This may be surprising to providers who have tried to conduct surveys in the past and have been frustrated by the lack of response from patients.Healthcare Surveys

These findings are music to the ears of healthcare professionals across the nation, as nearly all providers want patient feedback. Here are the types of patient surveys healthcare providers find useful:

98% – Satisfaction surveys that gather feedback on how patients feel about their care experiences

94% – Health risk assessments that inventory patient health

94% – Medication adherence surveys that reveal if medications are being used correctly

92% – Gaps in care surveys that show whether patients are following care plans

91% – Remote monitoring surveys that keep an eye on symptoms and offer a look at how health is progressing

Patients insist that they see value in surveys and will respond to survey requests from healthcare organizations. And, they have some advice for providers on how to drive higher survey response rates. For starters, they want flexibility when it comes to taking surveys. Patients indicate that they would be more apt to take a survey if they could do it on their own time (43%) or take it from any device of their choosing (33%). Four in ten patients (42%) say explaining how surveys will help with treatment is another way providers can increase survey responses. Finally, patients suggest that they would be more willing to participate in surveys if they knew providers would contact them to follow up based on their answers to survey questions.

Providers may underestimate patients’ willingness to participate in surveys if they have had poor responses to past surveys. But providers are not powerless—they can take steps to increase response rates. For additional tips on how providers can encourage survey participation, download this resource: Simple Survey Strategies for Better Patient Participation.


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