The Official Blog for Intrado’s TeleVox Solutions


The Official Blog for Intrado’s TeleVox Solutions


West Corporation

Posted on October 27, 2020 by West Corporation 


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The Future of AI in Healthcare

As healthcare systems continue to tackle a host of challenges this year, the use of AI-driven solutions is accelerating. The CDC hosts an AI-driven bot on its website as a screening tool. And the FDA is using several AI-driven devices to screen infected high-risk patients for heart problems. The demand for AI during the current environment helping to reshape healthcare as we know it. According to a recent study, AI spending is expected to increase in the healthcare and pharmaceutical industries from $463 million in 2019 to more than $2 billion over the next five years.

AI is providing healthcare organizations invaluable insights into treating patients by applying sophisticated algorithms to massive amounts of data. AI can also be equipped with self-correcting and learning abilities, which help the system get better accuracy on the feedback it receives.

Risk Assessment & Patient Monitoring

Why use AI chatbots for remote patient monitoring? AI tools are helping healthcare organizations identify patients who are on the verge of becoming high-risk. Care-specific chatbots enable real-time, patient-centered interactions, which seamlessly works with care teams, routing the right conversations to the right agent.

The technology allows organizations to use a HIPAA-compliant interface where PHI can be exchanged safely and instantly. The AI conversation keeps patients engaged and can easily direct them to complete online forms that capture data and route them throughout the organization. The AI healthcare chatbot and live chat solution take patients through a step-by-step assessment by gathering feedback about their symptoms and risk factors and then providing them a recommendation for care.

Collecting patient-reported outcomes allows clinicians to intervene more quickly with an automated live agent, therefore reducing ER utilization by enabling healthcare organizations to quickly identify at-risk patients, and significantly increase care plan adherence.

Chronic Care Management

Chronic diseases are the leading drivers of the nation’s $3.5 trillion in annual healthcare costs. And with the continued growth of smartphones and mobile texting, chatbots are becoming a very scalable and valuable clinical tool. Organizations can now gain real-time insight on any chronic condition and tailor messaging into chat flows based on patient input.

When health systems are faced with patient engagement challenges, especially for chronic care, AI chatbots provide a conversational tool to maximize engagement and streamline the patient experience across the care journey. And if a patient’s condition should indicate a potential risk, a chatbot can escalate the issue to a care team member. Furthermore, private practices can provide after-hours access to care-related information, scheduling and appointment reminders. By incorporating specific care-related objectives into the AI-driven, conversational platform, care teams can motivate patients to become more active in their healthcare and achieve better outcomes, plus reduce costs.

Improving the Patient Experience

Healthcare providers are placing considerable focus on helping clinicians communicate with patients in a way that reflects both parties’ needs. While many health systems are pushing patient portals, others meet patients where they spend the majority of their digital lives–mobile devices. Remote monitoring technologies allow patients to provide data from the comfort of their own home.

A growing body of evidence links patient engagement with patient satisfaction. Patients who aren’t regularly engaging with their healthcare provider are three times more likely to have unmet medical needs and twice as likely to delay medical care, compared to more motivated patients.

To learn more about virtual patient engagement, check out our interactive telehealth services here



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