T – texts
Text messages are a major part of a modern day patient notification strategy. 90+% of patients are texters, and survey data proves that it’s a preferred communication method for appointment-related messages from providers. Not only does texting meet patient demand, but the YES/NO response capabilities deliver actionable responses for your staff as well. You’ll know if a patient needs to be rescheduled or is ready to set an appointment for a recall visit. Want to use a text follow-up to gauge patient satisfaction? The interactivity of today’s automated texts helps there as well.
Here are some examples of how routine communications to patients fit the text messaging format:
Central Healthcare: You have an appt with Dr. Smith on Fri Jan 5 @2:30pm. To confirm txt YES. To decline txt NO.
Smiles By Smith: Thanks for visiting Smiles By Smith! Were you satisfied with your appointment today? Reply YES or NO.
Preventive Care Reminder
Central Healthcare: It’s time for your annual check-up with Dr. Matthews. Ready to be scheduled? Txt YES and we’ll give you a call!
Smiles By Smith: You have an account balance due to Smiles By Smith. To pay, call 222-333-4444 or visit www.smilesbysmith.com.
Click HERE to learn more about the power of text messaging to your patients!