The following is an excerpt from our eBook “The ABCs of Patient Notification”, which you can download for free RIGHT HERE. Tons of great ideas to improve your patient communication efforts!
T – texts
Text messages are a major part of a modern day patient notification strategy. 90+% of patients are texters, and survey data proves that it’s a preferred communication method for appointment-related messages from providers. Not only does texting meet patient demand, but the YES/NO response capabilities deliver actionable responses for your staff as well. You’ll know if a patient needs to be rescheduled or is ready to set an appointment for a recall visit. Want to use a text follow-up to gauge patient satisfaction? The interactivity of today’s automated texts helps there as well.
Here are some examples of how routine communications to patients fit the text messaging format:
Central Healthcare: You have an appt with Dr. Smith on Fri Jan 5 @2:30pm. To confirm txt YES. To decline txt NO.
Smiles By Smith: Thanks for visiting Smiles By Smith! Were you satisfied with your appointment today? Reply YES or NO.
Preventive Care Reminder
Central Healthcare: It’s time for your annual check-up with Dr. Matthews. Ready to be scheduled? Txt YES and we’ll give you a call!
Smiles By Smith: You have an account balance due to Smiles By Smith. To pay, call 222-333-4444 or visit www.smilesbysmith.com.
Click HERE to learn more about the power of text messaging to your patients!