The following is an excerpt from our eBook “The ABCs of Patient Notification”, which you can download for free RIGHT HERE. Tons of great ideas to improve your patient communication efforts!
V – voice notifications
Robot calls no longer exist. Automated voice technology has come a long way. And it’s important because most healthcare providers lack the time to reach out to all of their patients over the phone, or at least not as frequently as they would like to. The average practice reports being able to make only 20 patient calls per hour. Thanks to improved delivery capacity, an automated solution can connect with literally thousands of patients within minutes. For practices that adopt an automated solution to deliver voice notifications, a day-long activity for the team is handled in a few mouse clicks.
Even better – there’s no drop off in the “personal touch” of manual phone calls from the staff. Robotic-sounding calls have been replaced with technologies that create the warm feel of a real call from the staff. Leading vendors can blend patient-specific elements (names, dates, locations, etc.) in with pre-recorded content to deliver a natural flowing message to your patients.
Automating phone calls to patients is perfect for emergency closings or inclement weather situations, when getting a message out to patients in a timely manner is crucial. And it works for more routine communications such as appointment reminders, patient balance calls and more, since interactive response options allow for confirmations, transfers to the staff and any other actions you want them to take.
Automating voice notifications to patients offers every advantage they’d get from a live call from your staff.