The Official Blog for TeleVox Solutions


The Official Blog for TeleVox Solutions


West Corporation

Posted on May 15, 2013 by West Corporation 


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The ABCs of Patient Notification – Letter U

user experience

The following is an excerpt from our eBook “The ABCs of Patient Notification”, which you can download for free RIGHT HERE. Tons of great ideas to improve your patient communication efforts!

U – user experience

One of the most important things to keep in mind in a patient notifications strategy is how it will be perceived by your patients. What is the user experience? Am I communicating too much? Not enough?

Research shows that on an overall level, there’s not enough communication happening between providers and their patients. The recent TeleVox Healthy World study “A Fragile Nation in Poor Health” (download it HERE) showed that regular communication, offering diagnosis information, encouragement and ‘just-in-time’ reminders will help patients stick with treatment plans between appointments. Of the people who feel they could better follow their prescribed treatment plans, nearly half (42%) said they would be more successful if they received information and encouragement from their doctors between visits to stay on course. More than one-third (35%) said they could improve their routine of following doctors’ instructions if they received reminders from their doctors via email, voicemail or text telling them to do something specific, like exercise or take medication.

How can you take these steps to improve your patients’ individual user experience without overwhelming the staff and the budget? That’s where automation comes in. Patients can receive helpful phone calls, emails and texts, respond to those messages and feel like they’re in regular contact with their providers – with minimal actual involvement on your end.

Frequent, non-invasive communication with convenient response options – that’s a recipe for an outstanding user experience among your patients!


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