The following is an excerpt from our eBook “The ABCs of Patient Notification”, which you can download for free RIGHT HERE. Tons of great ideas to improve your patient communication efforts!
Q – quick
If you’ve ever tried to produce an “ABCs” on anything, you know “Q” can be a tough one. Not here. It’s a great spot to focus on the time spent reaching out to patients with routine notifications…and those that aren’t so routine. Q is for “quick”, and that word is the reason so many practices are shifting toward outsourcing their patient notifications. An entire list of patients is contacted in minutes!
Think back to the largest patient calling list your team has ever had to tackle. How long did it take to complete? Half a day? All day? When other last-minute things come up in the practice, sometimes the calling lists aren’t completed at all. Many practice managers have estimated that a staff member can only complete about 20 calls in an hour. Not calling patients, but mailing them instead? “Quick” applies here too. No more addressing, stamping, etc. It takes too much time, and there are too many other important things that can be done in the practice.
What about emergency situations – inclement weather or something of that nature? There’s a real “need for speed” to let patients know what actions to take. Notifications can be delivered to all scheduled patients within minutes, and they’ll certainly appreciate your proactive approach.