Information Security


Information Security

When it comes to entrusting the personal information of your patients and members to an outside service provider, there’s no room for error. The risk to both your customers’ security and your reputation is substantial if the proper protocols for data security are not in place. So don’t take the risk. You shouldn’t be doing business with any service provider that doesn’t have the security of your data as their top priority.

West realizes its obligation to extend comprehensive security practices to all of our clients. We do more than achieve compliance; we approach information security proactively to cover all phases of the Data Lifecycle as a best-in-class practice for our clients.

 

Our Data Lifecycle Security framework is designed to protect your data during all phases of the Lifecycle.

 

  • Transfer – West has mechanisms in place to ensure Data Security and Network Security during the transfer of your patient and member data from your server to ours. Whether using our direct connection upload or logging into our secure website, we enforce 128-bit Secure Socket Layer (SSL) encryption protocol, at minimum, to protect your data while it is in transit.
  • Storage – West utilizes extensive and strict protocols designed around best practices to safeguard your data where it spends the most time – our data center. Our strict protocols cover the areas of Data Security, Network Security, Facility Security, Personal Data Security and Privacy Protection. We also utilize SSAE 16, HIPAA and other internal and external audits to ensure the policies, procedures and governance controls are functioning as designed to maintain the highest security for our clients’ data.
  • Delivery – West is experienced in delivering important messages to your patients and members on your behalf while strictly adhering to the latest regulations. Our comprehensive approach to delivery includes measures for Data Security, Network Security and Federal and State Regulations, ensuring that our clients are not in violation of solicitation rules as set forth by the FTC and FCC.

Information security is only one of the reasons healthcare organizations adopt TeleVox Solutions. Learn how West meets data integration needs while offering a comprehensive source for multichannel communication.


TeleVox Solutions

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