We know the power of multichannel communications in provider-patient interaction. But getting the data from point A to point B has been a challenge for many communication vendors.
West’s commitment to technology development and improvement ensures that you’re implementing the right solutions for the long-term. You’re guaranteed to achieve five things:
- Deliver comprehensive patient communication solutions to meet the needs of many departments, from patient access and scheduling to A/R-focused call center teams.
- Establish more reliable methods of staying connected with patients. You’ll save staff time and labor while ensuring communication happens as planned.
- Keep your organization at the forefront of functionality in patient communication, whether that’s two-way text messaging, phone IVR or whatever comes next.
- Experience tighter and easier-to-use integrations with your systems to satisfy reporting requests, create actionable communication results and more. Since data is automatically pulled and placed back into your PMS/EMR, you’ll simplify workflows by trusting West technology to do the work.
- Create a secure exchange of data between systems. The protection of your patient data leaves no room for error, and West is fully committed to information security.