Reports

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We believe healthcare organizations that prioritize ongoing patient activation and engagement will be best positioned to optimize the patient experience, improve care quality, maximize revenue and reduce costs. Our Insights & Impact initiative utilizes professionally-conducted ethnographic research to uncover key opportunities for engagement along the care continuum. By analyzing both the patient and provider points-of-view, our reports provide healthcare professionals with timely insight and strategies for improving patient communication and engagement.

Optimizing Revenue

Medical providers are missing opportunities to drive timely payments, grow revenue and maximize reimbursements. Discover insights on the root causes of patient payment challenges, plus proactive strategies to secure positive revenue streams by engaging patients with technology-enabled communications. Read the report.

Prioritizing the Patient Experience

Increasing consumerization in healthcare necessitates optimizing patient experiences. Learn how patients shop for and choose providers, the priorities that determine satisfaction and loyalty and strategies for measuring and improving the patient experience. Read the report.

Strengthening Chronic Care

Chronic care management presents both providers and patients with an array of challenges and obstacles. Get insight into what patients need to better manage their chronic conditions and the tools and strategies that can be used to improve chronic care management. Read the report.

TeleVox Solutions

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