Prioritizing the Patient Experience
Consumerization of Healthcare Brings Patient Satisfaction to Forefront for Providers
Increasing consumerization in healthcare necessitates optimizing patient experiences. Read West’s new report detailing survey results from providers and healthcare consumers to gain insight into:
- How patients shop for and choose providers
- Priorities that determine patient satisfaction and loyalty
- Measuring and improving satisfaction
Discover how providers can stay competitive by embracing a consumer-centered approach to address growing consumerization in healthcare.