Resources


Resources


Healthcare providers say more communication is the key to improving the quality of patient care. Learn how the most innovative organizations are backing it up with stronger outreach and engagement.

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Discover how providers can monitor the health of patients with chronic conditions, the benefits of proactive patient monitoring and how existing technology can be leveraged to monitor patients between visits more efficiently.

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Even the patients who are best about paying their balances often require several reminders. See how dental and orthodontic practices can leverage cost-effective automated communications to drive collections.

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Discover how to use communication to overcome barriers to preventive and wellness services and how focusing on between-visit communication can improve patient experience and satisfaction.

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The landscape of online marketing is ever-changing. In this white paper we explore five online marketing essentials to drive practice growth and the trends driving significant changes in healthcare marketing.

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Adopting a proactive patient communication strategy improves care quality, patient loyalty and financial stability for healthcare organizations. See how automation communications make patient recalls simple.

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Practices can avoid cash flow problems from overdue patient bills by implementing a strong payment reminder strategy. See how communications technology can aid with the collection of payments.

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In order to achieve high response rates, providers need to understand what factors influence patients’ willingness to participate in surveys. Discover how to encourage high response rates to your surveys to get the patient feedback you need.

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Learn how improving communication efforts around known risk factors can stop the cycle of patients becoming ill, being hospitalized and released, then being readmitted for the same condition.

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Patients’ interest in texting with their healthcare providers continues to grow at a rapid pace. Learn how to meet patients’ communication expectations by leveraging text messages beyond appointment reminders.

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A better understanding of what causes patients to not show up can help providers avoid costly no-shows. Learn how to engage patients outside of the clinical setting to keep them coming in as scheduled.

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Optimizing revenue is a big challenge for healthcare organizations, especially when patients don’t show up for appointments, fail to follow their treatment plans, and don’t pay their bills. See how automated communications are the cost-effective solution to improving revenue.

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For patients to be compliant in their medical treatment, doctors need to actively engage them. Learn why patients become non-compliant and discover communication tools that support providers and patients.

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Dental practices can address common financial challenges by activating and engaging with patients through technology, thereby growing revenue and reducing bad debt.

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See how healthcare organizations can move towards a more intelligent, personalized, patient-centric contact center to improve their patient satisfaction and brand reputation.

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Even the patients who are best about paying their balances often require several reminders. See how practices can leverage cost-effective automated communications to drive collections.

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This white paper explores the importance of continuously monitoring patient satisfaction, categories of questions that can provide insights on where improvement is needed, and the benefits of using automated surveys to gather patient feedback.

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A comprehensive patient-engagement solution should include these eight key features, so that providers can make the most of their investment.

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See how healthcare organizations can integrate patient data with automated communications to engage with large populations. This patient-centric approach leads to better outcomes and patient experiences.

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To produce convenient and positive interactions with callers, healthcare organizations must adopt the modern contact center technologies already used in other industries.

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As reimbursements shift to value-based, providers are laser-focused on protecting their practice’s financial well-being. This white paper examines strategies to leverage appointment reminder technology to increase revenue and reduce bad debt.

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This webcast covers the information you need to design a successful chronic care management program that keeps patients engaged to produce better health outcomes.

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Automated communications are an effective and low-cost solution to get patients into your facility for their vaccinations this year. Start your planning now with these tips on delivering a successful outreach campaign.

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As growing healthcare costs increase the financial strain on patients, it becomes an even greater challenge for providers to collect patient balances. See how to shorten the A/R cycle with these automated communications.

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Don’t miss out on valuable time with your patients! On-hold messaging is a simple and effective way to communicate important information; maximize your time with these six revenue-generating strategies.

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Patients want better communication with providers and more knowledge on managing their chronic conditions at home. Read West’s report to learn more about supporting patients outside the clinical setting.

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Read West’s report to discover how providers are staying competitive and optimizing patient experiences by embracing a consumer-centered approach to address growing consumerization in healthcare.

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Optimizing revenue is a big challenge for healthcare organizations, especially when patients don’t show up for appointments or don’t pay their bills. See how automated communications are the cost-effective solution to improving revenue.

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Americans are relying more on their providers to take the lead on wellness and preventive care. Fortunately, there are many opportunities for healthcare organizations to deliver better support by activating and engaging patients outside the clinical setting.

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Learn how providers can reduce preventable readmissions by supporting patients in the critical time period following their discharge from the hospital.

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Patient surveys can provide the data that is critical for organizations to improve patient experience while maintaining quality of care. This infographic presents 6 ways to use patient surveys to improve patient experience and health outcomes.

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Discover what creates positive care experiences for millennials and how to best engage them to deliver effective and proactive healthcare.

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When patients skip preventive care or wellness services, outcomes suffer. Understanding why patients miss these opportunities can help providers address the deterrents. Download the infographic to learn 5 reasons that patients skip preventive care.

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Back-to-school season can be a challenge for any clinic, but with the use of automated well visit notifications, this Texas clinic reduced its communication costs by 75% while generating a 60% booking rate.

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Women make up a large patient demographic that under-utilizes preventive care, and financial concerns are partly to blame.

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See how United Regional significantly reduced their patient no-show rate, increased their appointment refill rate and reduced bad debt from unpaid patient bills.

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Forward-thinking healthcare organizations are partnering with West to incorporate text messaging into their patient outreach strategies, benefitting from increased response rates and more efficient schedules to deliver a better patient experience.

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A West outreach campaign to approximately 3,100 patients for colorectal test screening resulted in an 18% conversion rate and generated nearly $685,000 in revenue.

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See how Northeast Ohio Eye Surgeons increased their revenue and patient engagement by dropping the traditional reminder postcards and adopting automated notifications.

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TeleVox Patient Surveys have delivered 30-35% response, doubling previous efforts. This group has used survey responses to pinpoint opportunities for provider improvement and patient-specific outreach.

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HealthCare Partners partnered with West to deliver satisfaction surveys to nearly 44,000 patients enrolled in disease management programs.

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Discover how a large health plan leveraged automated communications to reach at-risk member populations and reduce ER visits.

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West messaged over 3,000 parents/guardians of adolescents in need of immunization using multiple channels and found that for every $1 spent on outreach, $115 was collected in gross reimbursement.

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The way practices communicate is intrinsically tied to patient satisfaction and operational efficiency. Explore the link between patient communication and patient satisfaction and learn how to use communication data to improve patient outreach.

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Is your practice prepared to notify patients of unexpected schedule changes? Explore patient expectations for timely communications and how on-demand messaging benefits practices and patients.

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