Patient Payment Reminders


Patient Payment Reminders

Connection equals collection. The majority of past due accounts just need a nudge to make payment. TeleVox Payment Reminders are a low-cost solution to cover high volumes of A/R accounts that give patients immediate ways to take action.

TeleVox Payment Reminders are built on best practices in message structure, content, tone, and many other variables that make the difference in driving patient payment. CLICK HERE to learn why more and more organizations are choosing West as their A/R outreach partner!

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Making It Easy to Make Payment

Convenience is king in A/R outreach, and West makes it easy for patients to resolve their accounts. Whether you want to have patients transfer directly to staff, provide a call-back number or drive traffic to your portal, we can build those directions into every outbound phone message.

Taking It to the Next Level

For organizations that want a full A-to-Z payment solution, we offer that as well. Our IVR solution can securely automate payments for real-time validation and transfer of funds. Or we can just do part of that, collecting payment data that can be retrieved for manual entry by your staff.

Collecting with a Cost-Efficient Solution

A recent survey found that 78% of organizations mail three or more statements to past due accounts. Combine that with all-inclusive costs as high as $10 per statement, and there’s too much money being spent on the chase. TeleVox Payment Reminders drive higher account resolution rates for only pennies per notification. Why not allow West to target the “low-hanging fruit” and focus staff on working with late-stage accounts that need their interaction and expertise?

How it Works

West offers multiple ways to collect outstanding balances from patients.

Success Stories

Northwest Radiology – Indianapolis, IN

  • 33% reduction in accounts sent to collections and $110,000 annual statement and staff labor savings
  • “One of the best decisions we’ve made has been adopting TeleVox Payment Reminders. Immediately, we saw a 30% increase in our patient collections. We’re also saving money by eliminating many of our paper statements while maintaining excellent customer service.”

Mountain View Medical Group – Colorado Springs, CO

  • 19% fewer past due letters has resulted in $14,000 annual mailing cost savings.
  • “We have fewer letters to send out and fewer past due calls to make. We are also getting balances under $25 paid that previously would have been adjusted off. By having West deliver these calls, the staff has been able to take on additional duties.”
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