Appointment Reminders


Appointment Reminders

Every appointment needs an appointment reminder, and today there’s simply too much revenue being lost to patient no-shows. TeleVox Appointment Reminders give you the tools you need to efficiently deliver high volumes of patient phone, text and email reminders without overburdening your staff or breaking your budget.

TeleVox Appointment Reminders reduce broken appointments by an average of 25-30%. You’ll keep patients on track with their care and retain that appointment revenue. CLICK HERE to learn more!

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Geared for Patient Response

TeleVox Appointment Reminders keep schedules full by not only delivering the important reminder communication, but also generating a response. Patients can reply to text reminders, click emails or press their phone keypad to confirm their visit or let you know they need to cancel. Our appointment reminder campaigns include detailed reports of who confirmed, who cancelled, who needs updated contact information and more. You can use advance notice of a cancellation to fill that appointment slot with a wait-list or high priority patient.

Automated Appointment Reminders Free Up Staff Time

Have you tasked internal teams with calling patients to confirm appointments? Why not focus those team members on in-office patient care? West can handle a day’s worth of appointment confirmations in minutes, freeing up staff to work with patients or focus on other important tasks.

Cost-Effective Alternative to Mailed Appointment Reminders

Old habits can be hard to break. But organizations that have committed to tossing reminder postcards in the trash have saved thousands annually on their appointment reminders. Why continue to fight rising postal rates when West can deliver personalized phone calls, emails and automated text messages for a fraction of that cost?

How it Works

Successful TeleVox Appointment Reminder campaigns cover three phases to help you maximize the benefits of appointment confirmations:

  • Planning – We work with you to determine which notifications channels you want to use (phone calls, emails, text), response options offered to patients and more.
  • Execution – After message scripting and recording is complete, data is uploaded to West and notifications are delivered to all patients.
  • Action – Users can access detailed reports on the results of all appointment reminder attempts. For patients who have indicated a need to cancel or reschedule their visit, your staff can work with patients to adjust their appointment time and offer the previous appointment slot to wait-list patients.
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Success Stories

Howard University – Washington, DC

  • Eliminated $110,880 annual FTE costs for manual phone outreach
  • “The cost-savings were immediate, and the no-show rate was quickly cut in half.”

Premier Diagnostic Center – Colorado Springs, CO

  • 30% no-show reduction has resulted in a $514,800 annual impact
  • “The reporting helps us make sure patients get here and come properly prepared.”

Bauer Hite Orthodontic Specialists – Glen Carbon, IL

  • “We’ve tossed the postcards and now deliver reminders via automated channels where patients can easily respond. I’m telling you – it’s a beautiful thing.”
Download free whitepaper: No-shows and Notifications

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