Medication Adherence Surveys

Medication Adherence Surveys

Many people do not understand the consequences of adhering to their prescribed medications, and it costs the U.S. healthcare system nearly $300 million annually. While we know that’s a persistent and significant problem, it can often be difficult to understand why individuals are not sticking to the plan. Have they simply forgotten to take their medication? Are they concerned about potential side effects? TeleVox Medication Adherence Surveys connect you with patients and members to determine if individuals are adhering to their medication as directed. And if not, why not?

Learn why TeleVox Medication Adherence Surveys are an effective solution for improving medication adherence. CLICK HERE to learn more!


Efficiently Use Care Coordination Teams

No more time spent by care coordinators on unsuccessful outreach and survey execution. Medication Adherence Surveys can handle the repetitive task of survey administration while sourcing opportunities for care coordinators to follow-up with coaching and education.

Improve the Survey Experience

It only takes a few minutes for survey participants to provide valuable insight. They can receive a notification and immediately transfer to participate or dial in to an inbound 800-number at their later convenience. Participants will use their phone keypad to provide feedback about their medication adherence.

Drive Participation through a Single Vendor

West offers all of the technology you need to manage member and patient surveys, covering everything from delivery to data collection. There’s no need to enlist multiple vendors and experience the frustrations that come with keeping those different moving parts in sync.

How it Works


Here’s how TeleVox Medication Adherence Surveys collect and deliver important feedback from your patients and members:

  • Planning – Determine the best communications to drive survey participation through a combination of automated phone calls, emails, text messages, and mailed outreach.
  • Collection¬†– Once your survey content is ready and contact data is uploaded, West will connect with each member or patient. Best practices around outreach strategy will mean more response and greater participation.¬†Participants use interactive communication functionality to respond to an outbound communication or call an inbound 800-number to complete a brief IVR survey.
  • Action¬†– Access the survey results and outreach information you need to determine next steps.


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