Proactively Improve Patient Satisfaction
Patient satisfaction surveys are an essential tool for helping healthcare organizations proactively gather feedback on each individual patient’s care experience, a critical initiative now that value-based payment models are using patient satisfaction as a performance measure. Forward-thinking practices and healthcare organizations are continuously collecting patient feedback and using it to identify opportunities for improvement. TeleVox Engage Patient Satisfaction Surveys make this proactive approach both time- and cost-effective. Immediate access to survey results in Engage gives you the data needed to evaluate patient satisfaction and quickly address problem areas to ensure growth and improvement.
Drive Higher Response Rates
Over one-third (34%) of U.S. consumers said they would be more honest when talking about their medical needs through an automated call, email or text message than in person with a healthcare provider. Invitations to complete online patient satisfaction surveys can be delivered by text message or email, providing a level of convenience and comfort that makes patients more willing and able to complete your survey. Allowing them to provide feedback from the comfort of their own home eliminates the discomfort a patient may feel when providing feedback in person.
Get Faster Results
Using Engage for regular patient satisfaction surveys makes it easy to be proactive in improving patient satisfaction by creating an ongoing patient feedback loop. From quick and intuitive survey creation to easy patient segmentation to instant access to survey data, you’ll have the insights and information you need to make improvements that impact patient satisfaction.