Why Choose Televox Patient Surveys?
Customizable and Targeted
Get the feedback you want and need to make important decisions about improving the patient experience, care interventions and more. Choose from multiple answer formats and customizable survey branches that let you collect more detailed and targeted feedback with surveys that adjust based on participants’ answers. The customization doesn’t stop there. Identify specific patient segments you want to target with different surveys to make sure you’re getting the data you need from the right patients.
Automated or Ad Hoc
Make the most of staff time by taking advantage of West’s ability to automatically send patient surveys when the time is right, whether that’s related to a recent appointment, a pre-set regular cadence or any other factor. Have an unanticipated or urgent need for patient feedback? You can also quickly create and send ad hoc surveys as needed.
Actionable Analytics and Instant Follow-Up
Dive into your data, easily interpret results and identify next steps with detailed survey results and ad hoc reporting. See any responses that require immediate attention or clarification? Proactively reaching out to patients for individual follow-up improves patient satisfaction and can lead to better health outcomes.
How TeleVox Patient Surveys Work
Our three-phase approach to patient surveys maximizes participation. The process includes:
- Planning – Use TeleVox solutions to develop a blend of phone calls, emails and text messages that compel people to connect and complete their surveys.
- Delivery – TeleVox takes over from there, using your uploaded contact data and custom messaging to deliver survey notifications to each patient.
- Action – After notifications are delivered, West provides summary and detailed reports of each attempted notification. Reports can be used by staff to personally target anyone still in need of an additional outreach.