Increase Patient Engagement
About 85% of patients say they want more communication from their medical providers, and with technology-enabled communications, it’s easier and more cost effective than ever for providers to connect. West’s TeleVox solutions deliver a variety of patient-centered communications in the channels patients prefer, creating meaningful patient-provider interactions across the care continuum. Using a combination of phone calls, text messages and emails ensures outreach success by meeting each patient’s communication preferences. Whether they’re confirming an appointment via an automated text reminder or pressing their phone keypad to handle a past due payment, TeleVox Patient Communications make it easy for patients to stay connected and engaged in their care.
Patient Communications for More than Just Appointments
TeleVox Patient Communications can help when you need to connect with your patients. From keeping your calendar full to ensuring timely patient payments to motivating patients to take advantage of important screenings and tests, West has you covered with automated patient communications.
Why Choose Televox Patient Communications?
Multichannel Matters.
Everyone has a preferred method for receiving patient communication – use TeleVox to deliver the perfect mix of phone calls, text messages and emails to break through the noise and generate high patient response rates. Learn More>
“Easy” isn’t just for your patients.
A patient outreach solution should create efficiencies for your staff as well as your patients. TeleVox easily integrates with most EMR and practice management systems, facilitating the bi-directional flow of current information for impactful outreach and quantifiable results.
Security is our top priority.
All notifications sent from West are HIPAA compliant. As a world leader in technology-enabled communication services, West is fully committed to the security of your patient outreach, with a concentrated focus on the message delivery, data transfer and data storage that are the backbone of every TeleVox Solution. There’s no margin for error in handling sensitive patient data, and that’s why thousands of healthcare organizations trust West as their outreach partner. Learn More>
Call-throttling helps you manage incoming responses.
Deliver a variety of messages to large patient populations within minutes. West adjusts the rate of delivery as needed, allowing teams to successfully manage incoming responses.
