Educate and Market
to Patients with On-Hold
Messaging

Educate and Market
to Patients with On-Hold
Messaging

Create Positive Patient Experiences with On-Hold Messaging

Deliver positive, patient-centric experiences with West’s TeleVox On-Hold Messaging solution. On hold messages give dental and medical providers the opportunity to not only keep patients waiting on the line entertained, but also to communicate new services and important wellness information.

What are your callers hearing when they’re placed on hold? West offers dental and medical practices an easily integrated on hold message software that allows you to give your callers who are placed on hold a positive experience with a custom mix of music and information. It’s an essential marketing solution for patient retention.

Easy Setup and Updates

Our USB-based system has no moving parts and is compatible with virtually any commercial phone system you have in place, so there is no additional equipment to purchase. Install and begin using on hold messages within minutes. Once your system is up, you can store and easily retrieve archived on hold messages in a secure online portal for fast updates, thus eliminating the need for physical media storage.

Drive Patient Loyalty and Generate Additional Revenue

In a recent study, 52% of participants placed on hold without messages or music terminated the call. Rather than lose calls, entertain your patients and take advantage of the opportunity to have their undivided attention. Replace that unpleasant silence with important information, such as new treatments, seasonal specials, wellness tips and additional services. Direct your patients to your website for even more information on your services and to book an appointment.

How TeleVox On-Hold Messaging Works

Your professionally recorded messages will be educating and entertaining your callers in no time with the easy-to-install TeleVox On-Hold Messaging system.

  • Script Assembly – Create messages with our specialty-specific library of content, or choose a more personalized message recorded by our professional voice-talent. Then, give your message even more of your brand’s personality with one of our royalty-free music selections. With up to 16 minutes of continuous playtime, your patients will always hear fresh content during long hold times or during multiple calls to the practice.
  • Delivery – After our initial TeleVox equipment delivery, your recordings are uploaded and accessible in a secure online portal, eliminating shipping costs and time delays.
  • Installation – A simple, three-step install with online training and free technical support will have your on hold message system installed and in use within minutes.

Sample Messages

Sample Messages

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When placed on hold for one
minute, callers hearing silence are
13 times more likely to hang up.


TeleVox Solutions

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