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West Corporation

Posted on September 2, 2008 by West Corporation 


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UPMC Uses TeleVox™ HouseCalls™ to Transform Collections Process

Mobile, AL, September 2, 2008 — TeleVox Software, a leading provider of communication solutions, recently released a case study highlighting its success in working with the University of Pittsburgh Medical Center (UPMC) to resolve patients’ outstanding account balances.

Since implementing TeleVox’s HouseCalls automated messaging system in October 2007, UPMC has increased cash collections by 290%, representing more than $2.6 million annually.…

West Corporation

Posted on August 14, 2008 by West Corporation 


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Honor Roll Hospitals List Recognizes 16 TeleVox™ Clients

Mobile, AL, August 14, 2008 — Sixteen TeleVox clients have recently been named “Honor Roll Hospitals” in the 2008 edition of U.S. News and World Report’s annual America’s Best Hospitals rankings.

As part of the 2008 America’s Best Hospitals ranking, hospitals across 16 different specialties were evaluated on numerous criteria, including reputation, mortality index and other care-related factors.…

West Corporation

Posted on July 9, 2008 by West Corporation 


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TeleVox™ Celebrates Fifth Consecutive Year in Healthcare Informatics 100

Mobile, AL, July 9, 2008 — Televox Software, a leading provider of communication solutions for the healthcare industry, today announced that it has once again been included in the Healthcare Informatics 100. This list of healthcare IT companies ranks the top 100 firms according to 2007 revenue.…

West Corporation

Posted on May 13, 2008 by West Corporation 


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TeleVox™ Launches T.LINK™ Express E-mail

Mobile, AL, May 13, 2008 — Televox Software, a leading provider of communication solutions, announces the launch of T.LINK Express E-mail. This feature addition marks the latest upgrade to the popular T.LINK online patient portal.

With T.LINK Express E-mail, dentists and orthodonists will be able to send out appointment reminder e-mails that include improved graphics and enhanced functionality.…

West Corporation

Posted on April 9, 2008 by West Corporation 


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Utility Industry Rethinking Customer Communication

Recent Article Touts Effectiveness of Automated Messaging

Mobile, AL, April 9, 2008 — Televox Software, a leading provider of communication solutions, was recently highlighted in an E Source focus article about proactive customer communication. E Source, an energy business intelligence provider, offered the article to subscribers via its website, www.esource.com.…

West Corporation

Posted on March 27, 2008 by West Corporation 


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TeleVox™ Announces Results of Client Satisfaction Study

HouseCalls® Continues to Benefit Healthcare Practices

Mobile, AL, March 27, 2008 — TeleVox Software, a leading provider of communication solutions for the healthcare industry, today announced the results of a client satisfaction impact study conducted by HealthCare Management Consultants, Inc.

The study was conducted by HealthCare Management Consultants (HCMC) in the fall of 2007 as a follow-up to a similar study conducted by the firm on behalf of TeleVox in 2001.…

West Corporation

Posted on March 4, 2008 by West Corporation 


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TeleVox™ Launches SmartReach 360 Comprehensive Patient Outcomes Solution

Mobile, AL, March 4, 2008 — Televox Software, a leading provider of communication solutions, today announced the launch of SmartReach 360, its patient outcomes solution, through a strategic partnership with MDdatacor Inc., one of the nation’s foremost healthcare quality improvement companies.…

West Corporation

Posted on January 31, 2008 by West Corporation 


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T.LINK™ Online Patient Portal Eclipses the 1,000,000 User Mark

Mobile, AL, January 31, 2008 — TeleVox Software, a leading provider of communication solutions, recently announced another milestone for its T.LINK EC online patient portal. Over 1,000,000 patients and responsible parties now actively utilize T.LINK EC to communicate with their dentists and/or orthodontists.…

West Corporation

Posted on December 10, 2007 by West Corporation 


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TeleVox™ and United Way™ Partner to Bring Christmas Trees to Mobile Families

Mobile, AL, December 10, 2007 — Televox Software, a leading provider of communication technology solutions located in Mobile, announces a donation of Christmas trees to families throughout the city.

The Christmas trees were purchased through Laura Kay’s Nursery (5600 Cottage Hill Road) as part of the decor for TeleVox’s annual Christmas party, held December 8th at the University of South Alabama Mitchell Center.…

West Corporation

Posted on October 11, 2007 by West Corporation 


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TeleVox™ and SpaBoom™ Announce Partnership

Mobile, AL, October 11, 2007 — Televox Software, a leading provider of communication solutions for the salon and spa industry, and SpaBoom, foremost provider of Instant Gift Certificates online gift certificate technology, have entered into a strategic business agreement. This partnership allows the companies to provide revenue-maximizing services to salon and spa owners.…


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