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Press Releases

West Corporation

Posted on March 16, 2018 by West Corporation 


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WEST STUDY: PATIENTS AND PROVIDERS AGREE THAT PATIENTS MUST BECOME BETTER AT MANAGING CHRONIC CONDITIONS TO PREVENT READMISSIONS

New "Breaking the Readmissions Cycle" report reveals that patients and providers agree hospital readmissions can be avoided if chronic patients manage their conditions better and providers more consistently at check in with patients following hospitalization.

West Corporation

Posted on November 2, 2017 by West Corporation 


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WEST STUDY: 85% OF PATIENTS AND PROVIDERS FEEL PATIENTS ARE PAYING FOR MORE CARE, NOT BETTER CARE

New “Examining Care Quality” report reveals that patients and providers do not believe Americans are getting healthier despite paying for more care, and more focus on patient engagement, prevention and wellness could improve outcomes.

  • Only 20 percent of patients report that their health improved in the past 12 months.
  • 42 percent of healthcare professionals and 37 percent of patients feel that quality is one of the biggest issues with healthcare.
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West Corporation

Posted on August 28, 2017 by West Corporation 


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WEST STUDY: 56% OF AMERICANS DELAY PAYING MEDICAL BILLS, CITE HIGH DEDUCTIBLES AS THE NUMBER ONE REASON FOR MISSED PAYMENTS

New “Optimizing Revenue” report reveals that although almost all Americans feel healthcare is too expensive, providers can reduce delayed payments and increase revenues by communicating with patients about healthcare costs

  • Nearly three in five Americans (56%) delay paying their medical bills. Two-thirds (67%) of patients say their financial situation makes it difficult to pay their medical bills on time.
  • Patients cite high insurance deductibles as the top reason behind delayed payments (42%), and more than one-third (36%) find it difficult to remember to pay their bills on time.
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West Corporation

Posted on June 19, 2017 by West Corporation 


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WEST STUDY: 91% OF AMERICANS LIKELY TO EXPLORE OTHER HEALTHCARE OPTIONS WHEN DISSATISFIED WITH CURRENT PROVIDERS

  • There is a disconnect between where providers focus their efforts and the steps patients indicate would increase satisfaction, especially shorter wait times (50%), advance knowledge of treatment costs (49%) and not feeling rushed during their appointments (47%).
  • Too many patients are unhappy with their care – a problem that can be solved through improved patient engagement. In fact, close to 1 in 5 patients is not convinced their provider is focused on improving their health, and more than 1 in 4 patients does not believe their provider cares about them as an individual.
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West Corporation

Posted on June 12, 2017 by West Corporation 


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Healthcare Informatics Ranks West #41 on the HCI 100 List

Provider of patient engagement technology is in the top 50 for two consecutive years

OMAHA, Neb., May 31, 2017 /PRNewswire/ — West Corporation, a global provider of communication and network infrastructure services, is #41 on the 2017 Healthcare Informatics’ (HCI) annual list of the top 100 healthcare IT companies by revenue.

This is the 2nd consecutive year West has appeared on the prestigious list, with approximately $325 million of revenue in 2016 derived from its healthcare practice.… Read more

West Corporation

Posted on February 20, 2017 by West Corporation 


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WEST SURVEY REVEALS NEED FOR INCREASED PATIENT ENGAGEMENT TO IMPROVE MANAGEMENT OF CHRONIC DISEASE

Survey findings from “Strengthening Chronic Care” report indicate patients need help managing chronic conditions to prevent unnecessary hospitalizations and financial penalties.

  • 91% of chronic patients say they need help managing their disease.
  • Three-quarters (75%) of chronic patients want their healthcare provider to touch base regularly and alert them if anything looks wrong.
  • 39% of patients admit they’re only somewhat knowledgeable, at best, about how to effectively manage their chronic condition.
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West Corporation

Posted on February 20, 2017 by West Corporation 


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WEST SHOWCASES HEALTHCARE CONTACT CENTER SOLUTION AT HIMSS 2017

West Demonstrates How Modernizing the Patient Contact Center Drives Engagement, Improves Efficiency, and Reduces Cost

ORLANDO, FL, Feb 20, 2017 – Healthcare leaders know that increasing consumerization is creating a demand for more patient-centered communications. This week at HIMSS 2017, healthcare professionals from around the world will be able to get an up-close look at how they can create more patient-centered experiences and meet patient expectations by modernizing their patient access centers.… Read more

West Corporation

Posted on September 7, 2016 by West Corporation 


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NEW WEST REPORT SHOWS TECHNOLOGY-ENABLED COMMUNICATIONS PLAY CENTRAL ROLE IN MAKING HEALTHCARE MORE CONNECTED

Ensuring connectivity of devices and clinical staff is necessary for driving better care experiences, improved outcomes and cost reductions

  • Advanced technology is in place, but problems exist: Although 4.9 million people worldwide used some form of home health technology in 2015, connectivity issues limit the effectiveness and impact of technology.
  • More patient engagement is needed: To make care more connected, 85% of all healthcare consumers feel that high-tech engagement by email, text messages and voicemails is important.
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West Corporation

Posted on October 8, 2014 by West Corporation 


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NEW TELEVOX™ STUDY DEMONSTRATES VITAL ROLE OF COMMUNICATION TECHNOLOGY IN DIABETES TREATMENT AND PREVENTION

Developing right motivational tools and techniques as important as educating patients to ensure health management achievements match health management goals

  • TeleVox survey shows that 63% of diabetic patients say their weight has had a negative impact on their health and 64% say they could do a better job of managing their weight.
  • 96% of patients with diabetes have attempted to manage their weight through diet in the past, but 78% have been unsuccessful or only partially successful.
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West Corporation

Posted on August 11, 2014 by West Corporation 


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eDoc4U and TeleVox Join Forces to Improve Patient Outcomes

Integrated eDoc4U-TeleVox solution will help providers to better engage patients in their care.

Nashville, TN, August 11, 2014 – eDoc4U announced today a strategic partnership with TeleVox Software, the leader in engagement communications technology solutions. Its newly-integrated solution will enable physicians to move patients to action with automated Televox communications utilizing Electronic Health Record (EHR) clinical data collected through the eDoc4U platform.… Read more


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