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West Corporation

Posted on August 17, 2010 by West Corporation 


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Engagement Technologies Provide Activation

by Scott Zimmerman

Managed and preventive care is playing an increasingly critical role, as technology is being thrust to the foreground, tracking and enabling care compliance. Technology’s potential to enable preventive care and advance the outcomes of managed care, rather than simply being deployed as an administrative tick box, is a force to be acknowledged in the healthcare industry.…

West Corporation

Posted on July 25, 2010 by West Corporation 


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10 Ways To Trick Out Your Facebook Page

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In the last couple of years I’ve seen such an enormous interest in Facebook Pages among the orthodontic practices we work with here at TeleVox. They’re often asking how they can get more people to “like them”, what to expect from their fans and what to post on their wall.…

West Corporation

Posted on July 20, 2010 by West Corporation 


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TeleVox™ Survey Uncovers Need for Improvements in Patient Collections

by Scott Zimmerman

TeleVox recently surveyed 100 U.S. dental and orthodontic practices about how they manage their past due accounts, and uncovered the following trends. A summary of the findings is below. I encourage you to review the statistics and share your best practices for handling delinquent accounts:

When do practices contact their past due accounts?

West Corporation

Posted on May 18, 2010 by West Corporation 


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Anticipating the Habits of Highly Predictable Customers

by Scott Zimmerman

Stephen Covey’s Seven Habits of Highly Effective People was first published in 1989, and has since sold millions of copies and spawned a multitude of “lookalike” self-help guides — all created with the common purpose of helping people and businesses become more effective and efficient.…


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