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West Corporation

Posted on May 28, 2015 by West Corporation 


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Health systems embrace patient engagement communications to promote preventive care, manage chronic disease

by Scott Zimmerman

Steps health systems can to take to maximize their existing appointment reminder systems to plan preventive care outreach campaigns that drive increased revenue

In the brave new world of value-based healthcare delivery, hospitals and health systems are focused on three primary goals for improving health outcomes: keep healthy patients healthy; prevent at-risk patients from developing chronic conditions; and closely manage patients with chronic diseases so that they don’t lapse into acute conditions.…

West Corporation

Posted on May 28, 2015 by West Corporation 


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Want to increase revenue? Promote preventative care

by Scott Zimmerman

Medical practices are taking a financial hit as Medicare and Medicaid reduce reimbursements. Meanwhile, negotiations with private insurers are becoming even more challenging as insurance companies draft contracts asking physicians to join formal accountable care organizations, a move that changes the way physicians are compensated.…

West Corporation

Posted on May 13, 2015 by West Corporation 


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Insight: Tackling healthcare’s costly problem of missed appointments

Most providers are barely scratching the surface with helpful technology.

by Scott Zimmerman

Missed appointments cost the U.S. healthcare system more than $150 billion a year. This country spends $2 trillion a year treating preventable long-term illnesses; and bad debt continues to pile up, with unpaid medical bills costing healthcare providers $65 billion every year.…

West Corporation

Posted on January 19, 2015 by West Corporation 


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The Push to Telehealth Is On

Guest post by Scott Zimmerman

If you caught Maria Bartiromo’s interview with ex-Apple CEO John Sculley in late December, you would have heard him say this to the Fox Business Network’s Global Markets Editor:

“Telehealth is going to be a booming industry.”

Why?…

West Corporation

Posted on August 13, 2014 by West Corporation 


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With Rise of Remote Healthcare, Are Physicians Equipped for Engaged Patients?

by Scott Zimmerman

Is your healthcare organization ready for a new breed of patient? Individuals who want or need to play a more active part in their health, and who expect their physicians to do the same?

If it’s not, it may be time to start prepping.…

West Corporation

Posted on July 9, 2014 by West Corporation 


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Patient engagement technologies: How to stay in touch and HIPAA-compliant

by Rebekah Johnson, Senior Compliance Manager, West Corporation

Technology has become so woven into the fabric of our society that it often overshadows face-to-face communication. It’s so prevalent in healthcare that patients have come to expect their doctors to use technology to communicate with them between office visits, hence the rise of patient engagement technologies.…

West Corporation

Posted on December 31, 2013 by West Corporation 


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NSA Surveillance Revelations Bring Attention to Need for More Privacy and Security among Third-Party Vendors

by Rebekah Johnson

When Edward Snowden shed light on the National Security Administration’s surveillance programs, Americans were left asking many questions. Questions ranging from “How can the government do this?” to “What information are they gathering?” became conversation topics for many Americans.…

West Corporation

Posted on February 17, 2011 by West Corporation 


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Patients Becoming Better Healthcare Consumers

In today’s healthcare industry, more consumers are relying on their physicians not only to diagnose and treat medical problems, but also to provide guidance on how to make the most of their healthcare benefits. This newfound role has presented physicians with the challenge of understanding the inner workings of healthcare policy, tax law, and even compliance issues.…

West Corporation

Posted on February 4, 2013 by West Corporation 


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Personalized Digital Care: Enhancing Patient Experience Between Visits

by Scott Zimmerman

Editor’s Note: Most physicians are completely comfortable with digital technology. Several studies confirm that they often look online for medical or professional information, and they frequently use email to communicate with colleagues. But when it comes to patient communications, as few as 20 percent are emailing patients.

West Corporation

Posted on February 1, 2013 by West Corporation 


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High-Tech Healthcare Engagement: Helping Women Make Their Own Health a Priority

by Scott Zimmerman

Conventional wisdom tells us that women take care of everyone else before taking care of themselves, and research, including our own, supports this. You do it all—own businesses while having kids, running marathons, making family decisions, and earning degrees.…


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