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West Corporation

Posted on December 9, 2009 by West Corporation 


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TeleVox™ Launches Flu Preparedness Program

Mobile, AL, September 21, 2009 — Televox Software, a leading provider of communication solutions for the healthcare industry, today launched its Flu Preparedness Program (www.televox.com/fluprogram),designed to enable health care providers to give their patients the latest information about fighting the Flu and the H1N1 virus, commonly referred to as the swine flu. Doctors can easily communicate with their patients through a variety of methods such as voice, email, postcards and text messages.

The multimedia informational campaign (www.televox.com/fluprogram) includes sample automated messages and scripts, patient education materials and e-mails. The program helps health care professionals quickly and easily implement a flu communication strategy based on messages essential to patients, such as the latest information regarding the disease, ways to prevent it and what patients should do if they think they have the flu.

“There’s been much more attention paid to the H1N1 virus than is typical for seasonal strains of the flu, with several health care organizations referring to it as a pandemic,” said Scott Zimmerman, business leader for TeleVox. “Some colleges and universities have already been impacted and the President and other government officials have thought enough about the swine flu to publicly address it. With all of this attention, doctor’s offices are being impacted by patients seeking additional information. By proactively reaching out to patients and providing them with details about the flu virus itself, prevention and treatment, health care professionals can give their patients the best care.”

By combining automated voice, e-mail and SMS communications with more traditional methods such as postcards and in-office printed materials, the program provides multiple communication channels, which is critical for reaching today’s patients. Many of the elderly, who tend to be the most susceptible to most types of flu, will respond best to the postcard or to telephone communications. College-age patients tend to respond best to digital communications such as e-mails and text messages. The Flu Preparedness Program allows healthcare organizations to easily customize their flu outreach strategies utilizing the communication elements that best fit the needs and demographics of their patients.

About TeleVox

For years leading doctors have chosen TeleVox for proactive, effective and timely healthcare communication. TeleVox offers value-driven, secure and reliable communications solutions that help to create new revenue streams for healthcare providers and proactively inform their patients.

TeleVox understands that patients want to receive communication from their doctors in a secure and timely fashion, using the most convenient channel to reach them. That’s why TeleVox broadens doctor-patient communication channels beyond voice, with the right mix of technology and human touch.

TeleVox offers and hosts multi-media outbound messaging platforms, communication portals and proactive communication programs that seamlessly integrate to data and practice management systems. Formed in 1992, TeleVox has worldwide presence in over 14,000 practices and organizations and accurately delivers millions of multi-media messages every week.

An affiliate of West Interactive Corporation, TeleVox is headquartered in Mobile, Alabama. For more information, visit the Company’s website at www.televox.com or call 1-800-644-4266.

About West Corporation

West Corporation is a leading provider of outsourced communication solutions to many of the world’s largest companies, organizations and government agencies. West combines telephony, technology and human capital to help its clients communicate effectively, maximize the value of their customer relationships and drive greater profitability from customer related transactions. The company’s integrated suite of customized solutions includes worldwide conferencing, emergency communications, customer care, customer acquisition, customer retention, business-to-business sales, account management and accounts receivable management services.

Founded in 1986 and headquartered in Omaha, Nebraska, West has a team of 43,000 employees based in North America, Europe and Asia. For more information on West Corporation, please call 1-800-841-9000 or visit www.west.com.


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