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West Corporation

Posted on January 22, 2013 by West Corporation 


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Technology Becoming More Important to Patients

While the title of this article is a bit misleading, it does certainly capture attention around a phenomenon that we’ve been seeing for a while now. The fact is, people are using technology like text messaging a lot in their everyday lives. They use it to communicate with friends, family, co-workers and even with those they do business with, such as banks and retail stores. It stands to reason, then, that when it comes to interacting with healthcare providers, most people feel that using technology like text messaging would be beneficial. In fact, our research indicates that 85% of people feel that text messages, emails and voicemails from their healthcare provider are as helpful, if not more helpful, than in-person conversations. 

Interested in learning more? Check out the full write-up from Becker’s here.


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