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West Corporation

Posted on December 19, 2013 by West Corporation 


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TeleVox Partners with Instamed to Launch Integrated Healthcare Payment Solutions

Integrated patient payment solutions enable providers in any size practice or organization to increase patient payments.

MOBILE, AL and PHILADELPHIA, PA (November 5, 2013) — TeleVox Software, the leading provider of patient engagement communications (EC) services, has partnered with InstaMed, the leading Healthcare Payments Network, to offer integrated patient payment solutions to enable providers to increase payments from patients by simplifying the payment process.

TeleVox patient payment solutions enable providers in dental and medical practices, hospitals and health systems to send automated, interactive notifications of balances owed to patients and allow patients to make payments with convenient payment options. Leveraging the InstaMed Network, all patient payments post directly into patient accounting systems to streamline the end-to-end patient payment process. As a result, providers reduce patient bad debt, collect patient payments sooner and reduce the costs to collect.

“Cost effective methods of collecting outstanding balances from self-pay patients is one of the greatest challenges facing healthcare providers today,” said Scott Zimmerman, President of TeleVox. “By partnering with InstaMed, we enable healthcare organizations to maximize revenue retention by using fewer resources to process, post and reconcile patient payments. Additionally, we improve the payment experience for patients by offering convenient payment options.”

“As healthcare consumerism continues to rise, the number of self-pay patients is increasing rapidly, and providers need to increase their focus on collecting from their patients,” said Bill Marvin, President and CEO of InstaMed. “We are excited to power TeleVox clients with integrated, healthcare-focused payment tools to collect efficiently from their patients.”

About TeleVox

TeleVox Software, a subsidiary of West Corporation, is a high tech Engagement Communications company, providing automated voice, email, text and web solutions that activate positive patient behaviors through the delivery of a human touch. Since 1992, TeleVox has been creating a comprehensive approach that breaks through and activates people to live healthier lives. TeleVox understands that touching the hearts and minds of patients by engaging with them between healthcare appointments will encourage and inspire them to follow and embrace treatment plans. TeleVox solutions are used by 18,000 healthcare organizations representing 140,000 providers throughout North America. The company is headquartered in Mobile, Ala. For more information on TeleVox, visit www.televox.com.

About InstaMed

InstaMed simplifies every healthcare clearinghouse and payment transaction for providers and payers, all in one place. InstaMed enables providers to collect more money, get paid faster and reduce the time and costs to collect. InstaMed allows payers to cut settlement and disbursement costs with electronic payments. InstaMed’s single, integrated network simplifies the healthcare payments process for 400+ hospitals, 60,000+ practices/clinics and 100+ billing services; connects to 3,000+ payers; and integrates with 50+ practice management systems. InstaMed processes tens of billions in healthcare payments each year at a rate of more than $1,000 per second. Visit InstaMed on the web at www.instamed.com.


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