Provider of patient engagement technology is in the top 50 for two consecutive years
OMAHA, Neb., May 31, 2017 /PRNewswire/ — West Corporation, a global provider of communication and network infrastructure services, is #41 on the 2017 Healthcare Informatics’ (HCI) annual list of the top 100 healthcare IT companies by revenue.
This is the 2nd consecutive year West has appeared on the prestigious list, with approximately $325 million of revenue in 2016 derived from its healthcare practice.
“The path to delivering a high-value patient experience combines the best clinical services with the most convenient, responsive and patient-centric communication services,” said Robert J. Dudzinski, Pharm.D., and Executive Vice President at West Corporation. “As a healthcare patient’s expectations evolve, we seek to leverage patient touchpoints to deepen connections between the healthcare organization and the patient by delivering intelligent and predictive interactions.” Dr. Dudzinski added, “In order to empower your staff to deliver superior and relevant customer service, you need automated self-service solutions combined with clinical resources to activate and engage patients. Handoffs should be seamless and intelligent, making sure patient information flows from automated system to live agents and back.”
West helps providers, payers, employers, pharmacies, manufacturers and ACOs optimize communications to better navigate the complex healthcare system and lower the overall cost of delivering care. West’s healthcare products and services include healthcare advocacy and wellbeing, automated multi-channel notifications, contact center modernization, as well as population and consumer analytics.
Published in May, the HCI 100 ranks vendors with the highest revenues derived from healthcare IT products and services earned in the U.S. based on financial information from the previous year. HCI editors collaborate with Porter Research and ST Advisors for essential research and analysis.
HCI has compiled The Healthcare Informatics 100 for 26 years.
For more information about the HCI 100, visit http://www.healthcare-informatics.com/hci100/healthcare-informatics-100.
About West Corporation
West Corporation is a global provider of communication and network infrastructure services. West helps its clients more effectively communicate, collaborate and connect with their audiences through a diverse portfolio of solutions that include unified communications services, safety services, interactive services such as automated notifications, telecom services and specialized agent services.
For 30 years, West has provided reliable, high-quality voice and data services. West has sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America. For more information, please call 1-800-841-9000 or visit www.west.com.