The Official Blog for Intrado’s TeleVox Solutions

The Official Blog for Intrado’s TeleVox Solutions

West Corporation

Posted on December 11, 2018 by West Corporation 


How to Know if Patients Are Following Care Plans

A West survey found that eight in ten patients (83%) don’t follow their care plans as laid out by their doctor. With this in mind, if you are a healthcare provider, how much do you know about what is happening with your patients between appointments? What insights do you have about your patients’ behaviors and how well they are adhering to care plans? If you are like a lot of providers, you may not have a very clear picture of how patients are faring—at least until they show up for their next appointment.

It may be easy to tell during appointments if patients have been following instructions to lose weight, quit smoking, take prescribed medications, be more physically active or make other recommended lifestyle improvements, but by then minor health issues may have grown into more serious problems.

Patients say healthcare providers can do more to support them between appointments. In fact, nearly 1 in 3 Americans with chronic conditions (32%) say healthcare professionals don’t do a good job helping them follow treatment plans and manage their health between visits.

What’s the solution? Patient surveys. Surveys are one of the simplest and most cost-effective solutions for routinely checking-in with patients to get updates on their health while ensuring they are following treatment plans as prescribed. Surveys also help providers identify patient health issues early so they can intervene as needed to prevent complications and keep patients out of the hospital.

Here are some examples of what healthcare teams can learn from patient surveys:

  • Whether or not patients are taking their medication
  • If patients have questions about their treatment instructions
  • If patients would like help scheduling a follow-up appointment or screening
  • What symptoms patients are experiencing
  • What additional support chronic patients want from providers
  • If patients are at risk of being admitted or readmitted to the hospital

How to keep patients on track

When you consider what’s to gain, it’s clear that using surveys to connect with patients between visits is worth the effort. Speaking of effort, most healthcare teams already have technology in place that makes sending patient surveys a snap—their patient engagement technology. For more information about how healthcare teams can use surveys to keep patients on track with their care plans, download Surveys: A Simple Solution for Keeping Health Management on Track.

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