The Official Blog for TeleVox Solutions

The Official Blog for TeleVox Solutions

West Corporation

Posted on June 2, 2015 by West Corporation 


How Expensive Are Your Mailed Statements to Past Due Accounts?

While mailing multiple statements to patients with past due accounts is a common practice among healthcare organizations, there’s a large expense associated with that outreach. Just how much of an expense is a figure that seems to have a very broad range.

A recent TeleVox survey captured insight from nearly 250 healthcare organizations engaged in communication with their past due accounts, and the results were extremely eye-opening.

Patient Balance Notifications Case Study

35% of survey participants reported that the all-inclusive cost of a mailed statement to a past due account is more than $1.50. This figure includes printing, postage and any staff labor costs directed toward preparing and fulfilling this mailed outreach.

Even more troubling is the 16% of survey participants who estimate the cost of a mailed statement to be higher than $2.75. All-inclusive costs this high have many organizations searching for an alternative to more cost-effectively communicate with their past due accounts.

How expensive are your mailed statements to past due accounts? Download the whitepaper The Impact of Automated Outreach on A/R Results to learn how healthcare organizations are overcoming the challenge of expensive mailed statements.

past due accounts statement cost

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