Connections drive member engagement, and West’s TeleVox solutions create those connections for health plans across the country through response-driven reminder communications and member surveys. When communicating with large member populations, even the smallest shift in response rates can mean millions in medical cost savings. West outreach incorporates best practices in communication channels, delivery times and more to help you continually increase member engagement.
The Growing List of Communication Challenges
How are leading health plans leveraging West technology to solve their communication challenges?
- Improving Quality Scores – Engagement is essential to quality improvement. Make it easy for members to stay connected to care coordinators and other teams through targeted and interactive outreach.
- Retaining Members – An increasingly competitive marketplace has made member retention more important than ever. How will you remind members about re-enrollment in a cost-friendly and effective manner?
- Consolidating Outreach Vendors – Effective member communication takes on many forms – text messages, automated phone calls, emails and mailed outreach. Managing these efforts through a single comprehensive solution has become a must to keeping outreach efforts in sync.