The Official Blog for TeleVox Solutions

The Official Blog for TeleVox Solutions

West Corporation

Posted on August 20, 2015 by West Corporation 


Does Automated Outreach Lead to Faster Account Resolution?

The numbers sure seem to suggest it.

According to a TeleVox survey on how healthcare organizations work to collect outstanding balances from patients, those organizations that automate follow-up outreach to accounts have fewer that are more than 60 days past due. Practices that use automated outreach only have 26% of their accounts 60 days or more past due, compared to 33% among those practices that do not automate any outreach.

top a/r challenges rapid report

past due accounts automated outreach

The “average days in A/R” metric was also addressed in the survey, and again automated outreach was shown to have a positive impact. Only 12% of practices that automate outreach report their average days in A/R to be more than 60 days – a figure that is nearly doubled by practices that do not automate outreach (23%). This suggests that automated outreach helps resolve accounts at an earlier stage than manual-only efforts.

past due accounts past 60 days

Click HERE to learn more about how healthcare organizations are improving A/R results by using automated outreach to connect with accounts early in the cycle.

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