The Official Blog for TeleVox Solutions


The Official Blog for TeleVox Solutions


West Corporation

Posted on August 20, 2015 by West Corporation 


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Does Automated Outreach Lead to Faster Account Resolution?

The numbers sure seem to suggest it.

According to a TeleVox survey on how healthcare organizations work to collect outstanding balances from patients, those organizations that automate follow-up outreach to accounts have fewer that are more than 60 days past due. Practices that use automated outreach only have 26% of their accounts 60 days or more past due, compared to 33% among those practices that do not automate any outreach.

top a/r challenges rapid report past due accounts automated outreach

The “average days in A/R” metric was also addressed in the survey, and again automated outreach was shown to have a positive impact. Only 12% of practices that automate outreach report their average days in A/R to be more than 60 days – a figure that is nearly doubled by practices that do not automate outreach (23%). This suggests that automated outreach helps resolve accounts at an earlier stage than manual-only efforts.

past due accounts past 60 days

Click HERE to learn more about how healthcare organizations are improving A/R results by using automated outreach to connect with accounts early in the cycle.


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