Your patient’s lab results are in. What happens next? Do you communicate that information to the patient over the phone? Maybe send a letter with their lab results? Some practices have no follow-up communication at all with patients, adopting the idea that “no news is good news”. Which lab result delivery approach is most beneficial to your practice in the long run? Watch the three QuickTakes videos below, where we examine the four most common strategies and their potential effects on your practice.
Here’s how common strategies compare on the issue of patient relations:
Time management is an important consideration as well.
And a crucial third area to review is the financial impact of your results delivery strategy.