Category: Uncategorized


Category: Uncategorized

West Corporation

Posted on February 8, 2013 by West Corporation 


Share


Friday Fun Facts for Facebook – Mardi Gras Edition!!

For those of you around the country who don’t already know, Tuesday is Mardi Gras Day. And in our home office in Mobile, Alabama (the true home of Mardi Gras in the U.S.), it’s a pretty big deal. In the spirit of Mardi Gras fun, here’s another round of fun facts you might consider sharing on your Facebook page for patients.  Click HERE and ALSO HERE for some of our past ideas!…

Read More >

West Corporation

Posted on January 14, 2013 by West Corporation 


Share


The First 15 Seconds – Moments to Shine!

Editor’s Note: The following is a guest post published by permission of its author.

In 1987, Jan Carlzon wrote the book “Moments of Truth”, which became a best seller and impacted the way businesses created their management structures. The transformation of organizational management structures was so successful, Carlzon created workshops and manuals for business leaders to engage in creating their own businesses anew.…

Read More >

West Corporation

Posted on January 7, 2013 by West Corporation 


Share


Comparing Test Results Delivery Strategies

Your patient’s lab results are in. What happens next? Do you communicate that information to the patient over the phone? Maybe send a letter with their lab results? Some practices have no follow-up communication at all with patients, adopting the idea that “no news is good news”. Which lab result delivery approach is most beneficial to your practice in the long run?…

Read More >

West Corporation

Posted on January 4, 2013 by West Corporation 


Share


Post-Procedure Consultations: Are Yours Effective?

Editor’s Note: The following is a guest post published by permission of its author.

I work with many orthodontic offices to increase their patient communication. When I introduce the “Post-Patient Consult” to teams, their first response is, “We already do that.” And to a certain degree they absolutely do part of it!…

Read More >

West Corporation

Posted on December 31, 2012 by West Corporation 


Share


Top 10 Medical Innovations for 2013

The end of each passing year offers us a chance to look at the amazing progress that has been made in the last 12 months…and what we can look forward to in the coming year. Many organizations, publications and websites even offer us lists of important medical breakthroughs from that year to remind us of the ingenuity of the healthcare community.…

Read More >

West Corporation

Posted on December 28, 2012 by West Corporation 


Share


Health IT and Our New Year’s Resolutions

Let’s look ahead to 2013 with a look back at 2012. That makes sense, right?

For today’s post, I really wanted to share a video on New Year’s resolutions and some things patients might consider for taking better care of themselves in 2013. In doing so, I found this video that shows how one American planned to make the most of technology to help her achieve a health goal in 2012.…

Read More >

West Corporation

Posted on December 21, 2012 by West Corporation 


Share


5 Words That Will Persuade Your Patients

Think there’s no room for persuasion in your patient communication? Think again. Since I serve in a marketing role here at TeleVox, I often come across articles full of tips and ideas on how I should be talking to you, the Blog reader. But here’s one that I think is also very relevant in how YOU communicate with YOUR patients.…

Read More >

West Corporation

Posted on December 7, 2012 by West Corporation 


Share


What’s the #1 Doctor Song?

Nothing communicates quite like a song. And since we’re all about communication on this blog, I thought we’d have a little fun and share the results of a recent Physicians Practice poll. They asked readers to vote on their favorite physician-themed song.

And the winner with 25% of the vote? “Doctor My Eyes” by Jackson Browne, straight out of 1972.…

Read More >

West Corporation

Posted on November 26, 2012 by West Corporation 


Share


Test Results Delivery: Four Areas You Can Improve Today

While specific processes and challenges are different for every healthcare organization, there are four common areas where you can improve test results delivery to your patients:

Doctor Time

This is an area that can be difficult to automate or improve with technology, depending on various factors such as the specialty, technology and current processes implemented in the practice.…

Read More >

West Corporation

Posted on November 16, 2012 by West Corporation 


Share


Friday Fun Facts for Facebook – Thanksgiving Edition!!

Gobble gobble, y’all. Thanksgiving is almost here, and I’ve got a lot of work to do to get ready! But before I jump head-first into a holiday frenzy, here are some interesting fun facts about the fourth Thursday in November. Feel free to share this post or copy and paste fun facts to your own Facebook page!…

Read More >


TeleVox Solutions

utility-side-menu