Category: Text Messaging


Category: Text Messaging

To ensure the texts are going through the proper channels, Televox is fully compliant with HIPAA rules and procedures. Learn more.

West Corporation

Posted on September 18, 2018 by West Corporation 


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Men’s Health – Using Prostate Awareness Month to Encourage Prevention

Every 3 minutes a man will be diagnosed with prostate cancer. According to a survey conducted by the Cleveland Clinic, 53% of men said their health isn’t something they like to discuss. In the same study, 48% turn to their spouse or significant other to discuss a health issue. So what can providers do to encourage men to take an active role in their health?…

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West Corporation

Posted on August 29, 2018 by West Corporation 


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Helping Patients Lead A Healthy Lifestyle

Effective patient communication is essential for delivering quality care and increasing patient engagement. Fifty-one percent of patients say they want more communication from their healthcare provider between visits. One way to do that is through preventive health education. While it’s important to encourage patients to schedule preventive screenings and checkups, it’s also crucial to educate patients on how they can improve their overall health and wellness between visits.…

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West Corporation

Posted on August 21, 2018 by West Corporation 


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Immunization Reminders & Recalls that Work

Healthcare plans and providers know the importance of immunizations for both individuals and the overall population, and thus continuously work to keep the patients in their care up to date on their vaccinations. With August being National Immunization Awareness Month, now is the perfect time to remind parents about their children’s vaccines.…

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West Corporation

Posted on August 9, 2018 by West Corporation 


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Texting Patients Goes Beyond Appointment Reminders

When healthcare providers want to remind patients about upcoming appointments, they often rely on text messages to communicate. Texting is generally a good way to connect with patients because it is convenient for providers, and text messages are well-received by patients. But texting shouldn’t be reserved for just appointment reminders. There are numerous opportunities for providers to use text messaging to communicate with patients.…

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West Corporation

Posted on August 2, 2018 by West Corporation 


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5 Reasons Patients Need to Make Their Vision a Priority – National Eye Exam Month

Physicians know that healthy vision starts with regular eye exams. That’s why National Eye Exam Month is a great opportunity to promote preventive healthcare. Help patients see the world more clearly by teaching them how vision correction and healthy eyes lead to better learning, more productivity and healthier lifestyles. Here’s how.…

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West Corporation

Posted on July 17, 2018 by West Corporation 


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Evolving the Patient Experience to Connect with Millennials

Millennials are reshaping the way businesses engage with their customers. For a generation commonly referred to as digital natives, technology plays an important role in millennials’ interactions. This familiarity with technology has in many ways shaped their high service expectations, which prioritize both personalization and convenience from companies. To effectively attract and retain patients within this generation, providers need to modernize their communications by embracing technologies.…

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West Corporation

Posted on July 12, 2018 by West Corporation 


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The Growing Demand for Patient Text Communications

According to a 2018 West survey, twice as many patients want to receive text messages from healthcare providers today than did in 2011. Despite the widespread preference for text, however, West found that providers are not meeting patients’ expectations when it comes to texting. In a guest column recently published on HealthITOutcomes.com, Allison Hart, VP of Marketing Communications for West, discusses these and several other findings concerning the growing demand for patient text communications.…

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West Corporation

Posted on May 14, 2018 by West Corporation 


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Patients Say “Yes” to Text

Both providers and patients have realized the convenience and flexibility that text communications provide, and healthcare practices are beginning to embrace texting as an essential tool for increasing provider-patient engagement and improving patient experience. As mobile phone usage continues to increase, text communications are not only more Iikely to be considered acceptable by patients—texting is becoming the preferred channel for patient communications as well.…

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West Corporation

Posted on February 16, 2018 by West Corporation 


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Monitoring and Managing Chronic Disease Infographic

Healthcare teams play a crucial role in helping their chronic patients stay well. To deliver the ongoing support these patients need and improve the quality of care provided to them, providers are using automated notifications in innovative ways. Maintaining ongoing communication leads patients to be engaged in their care, enabling providers to influence their patients to adopt healthier lifestyles and stay active in their ongoing care.…

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West Corporation

Posted on February 13, 2018 by West Corporation 


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3 Ways to Use Automated Communications to Boost Your Bottom Line

In order to grow and maintain financial stability, dental practices must find the most cost-efficient ways to increase revenue and reduce bad debt. Smart practices are using their patient communication technology to do more than just send appointment reminders. Here are three ways a technology you likely already use can be leveraged to reduce costly no-shows, prompt patients to pay their bills and generate new revenue for your dental or orthodontic practice.…

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