Category: Text Messaging


Category: Text Messaging

To ensure the texts are going through the proper channels, Televox is fully compliant with HIPAA rules and procedures. Learn more.

West Corporation

Posted on March 19, 2020 by West Corporation 


Share


Using Proactive Patient Outreach to Minimize Coronavirus Risk

As COVID-19 continues to spread across the United States, healthcare organizations are looking for ways to conduct mass screenings and answer questions about what to do in the event of exposure. As with any health crisis, according to the latest Situation Summary from the CDC, this is a rapidly evolving situation.… Read more

Read More >

West Corporation

Posted on February 4, 2020 by West Corporation 


Share


A Snapshot of Men’s and Women’s Healthcare Communication Preferences

Positive patient experiences are personalized experiences. Of course, customizing healthcare experiences requires knowledge of what patients want and need. To help identify some of the similarities and differences between men’s and women’s healthcare communication preferences, Intrado surveyed 1,036 adults (504 men and 532 women) in the U.S.
Below are a few of the highlights from the survey findings.… Read more

Read More >

West Corporation

Posted on January 21, 2020 by West Corporation 


Share


Patients Think You Keep Them Waiting Too Long

If your patients were asked how they feel about having to wait for their healthcare provider, what would they say? Whether in person during appointments or on the phone, do they feel like they spend a lot of time waiting? An Intrado survey of 1,036 adults and 317 healthcare providers in the U.S.… Read more

Read More >

West Corporation

Posted on December 10, 2019 by West Corporation 


Share


Two Lessons Healthcare Can Learn from the Grocery Industry

Many Americans believe healthcare is trailing behind other industries when it comes to customer experiences. According to a West survey of 1036 adults and 317 healthcare professionals in the U.S., approximately one in three patients rate healthcare behind the grocery (30%), travel (30%), entertainment (29%), financial services (29%) and electronics (29%) industries when it comes to delivering consumer experiences.… Read more

Read More >

West Corporation

Posted on November 5, 2019 by West Corporation 


Share


5 Reasons to Fix the Financial Experience for Patients

Healthcare providers and organizations are stepping up their game and continuing to find ways to enhance patients’ healthcare experiences. But as they work to deliver better clinical care, upgrade facilities and deliver more of what they believe patients want, one thing that is sometimes overlooked is the financial side of healthcare experiences.… Read more

Read More >

West Corporation

Posted on September 3, 2019 by West Corporation 


Share


3 Opportunities You Miss by Not Using Health Monitoring Surveys

In recent posts, we’ve discussed the need for healthcare teams to update their communication strategies to connect with patients in new ways. One type of communication we recommend adopting is health monitoring surveys (check out our infographic at the end of this post). These surveys give healthcare teams a way to capture health data in real-time to learn what is happening with patients between appointments.… Read more

Read More >

West Corporation

Posted on July 23, 2019 by West Corporation 


Share


Helping Patients Reach Health Goals with Text Messages

Patient expectations for positive healthcare experiences continue to rise thanks to the streamlined experiences they have as consumers with other industries. Other industries prioritize convenient communication along the customer journey so that interactions are meaningful, convenient and informative. For healthcare organizations, this means that they can no longer leave all responsibility for creating positive experiences through between-visit communication with the patient.… Read more

Read More >

West Corporation

Posted on January 30, 2019 by West Corporation 


Share


The Top A/R Challenges to Avoid in 2019

There’s no doubt that patient medical billing is vital to revenue cycle management in the healthcare industry. Though most healthcare organizations can agree that patient billing and payment are critical to their financial success, there are major hurdles to engage and activate patients to pay their balances. Want to have a positive impact on your organization’s revenue cycle?… Read more

Read More >

West Corporation

Posted on December 19, 2018 by West Corporation 


Share


4 Reasons Healthcare Providers Should Be Texting Their Patients

The Pew Research Center reports that 95 percent of Americans own a cell phone. These devices—and the fact that Americans are very connected to them—make healthcare patients more accessible than ever. The average adult in the U.S. checks his phone 47 times per day, and millennials have reported checking their phones an average of 86 times per day.… Read more

Read More >

West Corporation

Posted on November 20, 2018 by West Corporation 


Share


Five Ways Automated Communications Can Help Manage Diabetes

Technology is changing the way providers help patients manage diabetes. According to the Centers for Disease Control (CDC), more than 100 million U.S. adults have diabetes. There’s no doubt that it’s one of the most difficult and expensive chronic conditions to treat, especially since so much of the management happens outside of a doctor’s office.… Read more

Read More >


TeleVox Solutions

utility-side-menu