Healthcare providers and organizations work hard to design positive healthcare experiences for patients. Every part of an office visit—from scheduling the appointment, to the waiting room experience, to face-to-face time with patients—is carefully planned with patients in mind. But what happens between appointments? Healthcare teams put so much effort into optimizing healthcare experiences and making patients feel valued, but often the positive experiences end abruptly for patients following appointments when they are left to manage their health on their own.… Read more
Millions of adults in the U.S. with chronic health conditions are rushed to the emergency room each year because of chest pain. When chest pain strikes, it is difficult for patients to know whether the pain is heart-related and caused by a medical emergency, or whether it is from something less urgent.… Read more
Many healthcare professionals know their organization could do a better job helping patients understand and monitor their health metrics. Unfortunately, they don’t realize just how important it is to take steps to make that happen. When patients don’t know their current health metrics or their health targets, several critical things can’t happen, including:
- Patients can’t recognize patterns or easily determine whether their health is improving or declining.
If there is a secret weapon hospitals and healthcare providers can use to improve the patient experience, it might just be patient surveys. Patient satisfaction surveys are well-known resources that providers use to gain insights into how to improve healthcare experiences. Most healthcare teams are familiar with how to use satisfaction surveys to their advantage.… Read more
In recent posts, we’ve discussed the need for healthcare teams to update their communication strategies to connect with patients in new ways. One type of communication we recommend adopting is health monitoring surveys (check out our infographic at the end of this post). These surveys give healthcare teams a way to capture health data in real-time to learn what is happening with patients between appointments.… Read more
Patients who have been discharged from the hospital are more likely to return to the emergency department or be readmitted if they have high levels of pain. According to one study that looked at 30-day readmissions and ER visits following surgeries, patients in the highest reported pain categories also had the highest rate of non-planned readmissions and ER visits.… Read more
Managing a patient’s transition from health facility to home can have great benefits for all. CMS provides reimbursement incentives. Patients get better. Patient satisfaction levels soar. The cost of care decreases. Patients have a better and healthier life.
Transitional Care: Promise vs Reality
The reality of what happens when patients are discharged can be a nightmare for caregivers. … Read more