Category: Recall Reminders


Category: Recall Reminders

West Corporation

Posted on April 1, 2013 by West Corporation 


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The ABCs of Patient Notification – Letter Q

The following is an excerpt from our eBook “The ABCs of Patient Notification”, which you can download for free RIGHT HERE. Tons of great ideas to improve your patient communication efforts!

Q – quick

If you’ve ever tried to produce an “ABCs” on anything, you know “Q” can be a tough one.…

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West Corporation

Posted on March 18, 2013 by West Corporation 


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Beyond the Appointment Reminder: 5 Success Stories for Automated Patient Outreach

Automating appointment reminder messages to your patients is a no-brainer. These routine communications are perfect for electronic delivery, saving big bucks on mailed postcards and hours of staff time spent calling patients only to reach busy signals or “no answers”. In fact, the practices MGMA classifies as “better performers” are 48% more likely to be currently using an automated call system to remind patients of appointments.…

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West Corporation

Posted on March 13, 2013 by West Corporation 


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The ABCs of Patient Notification – Letter P

The following is an excerpt from our eBook “The ABCs of Patient Notification”, which you can download for free RIGHT HERE. Tons of great ideas to improve your patient communication efforts!

P – preferences

Do patients really have a preference on how you contact them about appointments or other routine communications?…

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West Corporation

Posted on February 18, 2013 by West Corporation 


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The ABCs of Patient Notification – Letter O

The following is an excerpt from our eBook “The ABCs of Patient Notification”, which you can download for free RIGHT HERE. Tons of great ideas to improve your patient communication efforts!

O – outstanding balances

Unfortunately, the need for increased outreach to patients about outstanding balances has exploded in recent years.…

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West Corporation

Posted on February 4, 2013 by West Corporation 


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The ABCs of Patient Notification – Letter N

The following is an excerpt from our eBook “The ABCs of Patient Notification”, which you can download for free RIGHT HERE. Tons of great ideas to improve your patient communication efforts!

N – no-shows

A recent survey of 3,000 organizations answered two key questions on the topic of appointment reminder notifications and how they impact patient no-show rates.…

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West Corporation

Posted on January 9, 2013 by West Corporation 


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The ABCs of Patient Notification – Letter M

The following is an excerpt from our eBook “The ABCs of Patient Notification”, which you can download for free RIGHT HERE. Enjoy!

M – mailings

It’s getting more and more difficult for practices to justify mailers as the sole activity for routine patient notifications. If you’re mailing appointment reminders, wellness messages and other notifications to patients today, you’re no doubt seeing these challenges.…

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West Corporation

Posted on December 26, 2012 by West Corporation 


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The ABCs of Patient Notification – Letter L

The following is an excerpt from our eBook “The ABCs of Patient Notification”, which you can download for free RIGHT HERE. Enjoy!

L – length of message

You hear it all the time in the media – “content is king”. Effective communications with patients are all about substance and structure.…

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West Corporation

Posted on December 10, 2012 by West Corporation 


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The ABCs of Patient Notification – Letter K

The following is an excerpt from our eBook “The ABCs of Patient Notification”, which you can download for free RIGHT HERE. Enjoy!

K – KPIs

KPI. Key Performance Indicator. Fancy term that really just means a measurement of what’s important. Wikipedia (this guy appears to be the expert on a LOT of subjects) says that KPIs are typically used by an organization “to evaluate the success of a particular activity in which it’s engaged”.…

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West Corporation

Posted on December 5, 2012 by West Corporation 


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Patients Want Text Messages!

Have you looked into communicating with your patients via text message? Maybe you’ve researched it, but you’re not convinced it’s what your patients actually want? Check out the video below, where we make the case for texting your patients in about 73 seconds. Today’s texting capabilities feature two-way interactivity, meaning a patient can respond to your text message.…

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West Corporation

Posted on November 21, 2012 by West Corporation 


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The ABCs of Patient Notification – Letter J

This is Part 10 of a series of blog posts where we’ll offer ideas for improving patient notifications strategies one letter at a time. They’ll be available as an eBook soon (like any day now), so keep your eyes peeled!

J – just-in-time

No one at TeleVox has an advanced degree in educational psychology or has published any research on human memory.…

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