Category: Recall Reminders


Category: Recall Reminders

West Corporation

Posted on October 16, 2013 by West Corporation 


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Communicating with Today’s Digital Patients

Editor’s Note: The following is a guest post published by permission of its author.

Technology is seeping into almost every life venue and is changing the way people communicate with each other including how we communicate with our patients. Today’s young people spend large quantities of time in the digital world — a world that is adapting, growing, innovating, and changing at the speed of light.…

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West Corporation

Posted on September 27, 2013 by West Corporation 


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Video QuickTake – Automating Notifications: Four Reasons It Works

In a recent Healthy World report, it was found that 55% of healthcare practices don’t communicate with patients in between visits to provide care. But 80% of healthcare professionals agree that with the proper motivation and coaching, the majority of their patients will take the necessary steps to become healthy – following treatment plans, attending their scheduled appointments, etc.…

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West Corporation

Posted on September 23, 2013 by West Corporation 


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Are Older Physicians Embracing New Forms of Communication?

NOTE: The following is an excerpt from TeleVox’s Healthy World report, “Technology Beyond the Exam Room”, which illustrates that as digital technology becomes increasingly ubiquitous in American culture, a higher prevalence of its usage should be expected within our healthcare system. Download it HERE!

When selecting a doctor, a number of thoughts run through a patient’s mind.…

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West Corporation

Posted on September 4, 2013 by West Corporation 


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Women and Health: Timeliness Matters

NOTE: The following is an excerpt from TeleVox’s Healthy World report, “Technology Beyond the Exam Room”, which illustrates that as digital technology becomes increasingly ubiquitous in American culture, a higher prevalence of its usage should be expected within our healthcare system. Download it HERE!

With a groan and a slap of her palm atop a screeching alarm clock at 6:00 a.m.…

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West Corporation

Posted on August 30, 2013 by West Corporation 


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Pigskin and Your Patients – Knowing Your Competition

The smell of the grass. The roar of the crowd. And the torrent of trash-talking emails between friends and me over a statistics-based fantasy game where one of us will “win” and one will “lose” without ever breaking a sweat.

Football season is finally here.

We thought this would be the perfect place to share some thoughts on how game planning for gridiron success is a perfect metaphor for your approach to patient communication.…

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West Corporation

Posted on August 28, 2013 by West Corporation 


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Don’t Lose Your Voice – The Flipside of Cell Phone Statistics

Every fact has a flipside.

For forward-thinking providers and practices, the shift toward increasingly mobile communication is exciting. But don’t let the numbers fool you. We’ve turned four recent statistics on their head to show how the road to successful patient outreach still includes landlines and voice communication.


FACT:
6 in 10 adults aged 25-29 live in households with only wireless telephones.…

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West Corporation

Posted on August 2, 2013 by West Corporation 


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Insight from Einstein: 5 Inspiring Quotes about Education and Patient Engagement

It’s officially here, guys. A trip to the mall a few days ago revealed those three little words that strike fear into the hearts of America’s youth – “Back to School”. Of course summer officially runs through late September, but let’s be honest, it’s really over when the school year starts up again.…

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West Corporation

Posted on July 31, 2013 by West Corporation 


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The ABCs of Patient Notification – Letter Z

The following is an excerpt from our eBook “The ABCs of Patient Notification”, which you can download for free RIGHT HERE. Tons of great ideas to improve your patient communication efforts!

Z – zero risk

If you’ve followed our past ABCs posts, you’ve been exposed to numerous reasons why automation is the way to go in patient notifications.…

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West Corporation

Posted on July 17, 2013 by West Corporation 


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The ABCs of Patient Notification – Letter Y

The following is an excerpt from our eBook “The ABCs of Patient Notification”, which you can download for free RIGHT HERE. Tons of great ideas to improve your patient communication efforts!

Y – year-end notifications

Sure, it’s only July, but there’s no such thing as “too early” when planning your calendar of patient outreach campaigns.…

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West Corporation

Posted on July 10, 2013 by West Corporation 


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The Dirty Side of Data

Imagine this: you are an administrator in a large health care organization. You have been charged with developing a phone campaign to reach out to over 200,000 female patients to provide health care reminders. You have worked very hard for the past few weeks, selecting a call service, approving the call scripts, preparing and obtaining approval for the expense of the campaign.…

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