Category: Recall Reminders


Category: Recall Reminders

West Corporation

Posted on September 11, 2014 by West Corporation 


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HIPAA and Text Messaging

Is HIPAA text messaging compliant? It seems no one can answer this question, not even HHS. Why is this seemingly simple question about HIPAA text messaging so difficult to answer?

In order for the use of a specific technology to be “HIPAA compliant”, we must consider the two rules of HIPAA.…

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West Corporation

Posted on September 4, 2014 by West Corporation 


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Three Types of HIPAA Compliant Patient Communication

In 2012, an MGMA study reported that approximately 44 percent of healthcare practices were using notifications technology to automate appointment reminders. Yet, many providers have not used notifications beyond this because they are unsure what types of patient communications fall within the limits of HIPAA regulations. The good news is that, with a solid understanding of the rules, patient engagement is a pretty open field.…

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West Corporation

Posted on July 24, 2014 by West Corporation 


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Texting: The Patient Communication of the Future [INFOGRAPHIC]

Looking for one good reason to communicate with patients via text message? We’ll give you 10.

Our newest infographic illustrates how text messaging helps you achieve provider-patient communication goals – enabling quicker response to appointment-related messages, allowing for two-way interaction and improving access to care for all patients. You’ll also learn how optimized opt-in processes and fallback features have made it easier than ever to rely on text messaging as part of a multichannel patient engagement strategy.…

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West Corporation

Posted on June 26, 2014 by West Corporation 


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Kids of the Past vs. Kids of the Internet Generation [INFOGRAPHIC]

Want a glimpse into the future of your practice? This insight into the communication, technology and social habits of the “Internet Generation” could be the key to effective patient engagement strategies down the road.

Review the HostGator infographic below to see just how different members of the Internet Generation are from their parents…as if we didn’t already know that.…

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West Corporation

Posted on May 16, 2014 by West Corporation 


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Five Ways to Generate Patient Compliance and Satisfaction

Healthcare is changing, and providers must focus their patient relationships on trust and understanding. In order to encourage patients to take a more active role in their own care, the provider must sell the idea of intervention and compel every patient to take control and implement changes. This must all be done while maintaining a relationship between provider and patient.…

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West Corporation

Posted on May 14, 2014 by West Corporation 


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Ochsner Increases Screenings with TeleVox Messages

Automated messaging continues to prove its value in provider-patient engagement strategies.

Ochsner Health System recently teamed with TeleVox to connect with 3,137 male patients aged 50-75 who were past due for a colonoscopy or upper endoscopy. The messages delivered to these patients included the option to transfer and speak with an Ochsner representative to schedule their appointment.…

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West Corporation

Posted on April 21, 2014 by West Corporation 


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Older Adults and Technology Use

Pew Research Center has released its latest report on older adults and technology use, and as predicted, America’s seniors continue to bring digital technologies more and more into their daily lives.

What’s most interesting in the report is how data has divided the 65 and older population into two distinct groups.…

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West Corporation

Posted on April 11, 2014 by West Corporation 


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Scoring Patient Activation and What It Means for the Healthcare Industry

A recent article in The Wall Street Journal highlights the increased quantitative assessment of “patient activation”. What was once more of a feel-based measure can now be scored on a 0 to 100 scale by asking patients how strongly they agree with a series of statements, such as “I am confident that I can tell a doctor my concerns, even when he or she does not ask.”

The article also cites a study conducted by Fairview Health Services in Minneapolis, where across a sample of more than 33,000 patients, those with the lowest activation scores had medical costs up to 21% higher than those with the highest scores.…

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West Corporation

Posted on November 13, 2013 by West Corporation 


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10 Tips for Building a Better Brand

When you think about your brand, what comes to mind?

Your logo? Your letterhead? The sign outside of your practice? Did you know your brand goes far beyond those elements? Everything you currently do to stand out from the competition counts. Is your practice’s annual pool party the must-have invite of the year?…

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West Corporation

Posted on November 6, 2013 by West Corporation 


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Pigskin and Your Patients – Making Adjustments

For our blog readers who are football fans, we’ve come to one of the greatest times of the year – the push toward the playoffs. Or if you’re a college football fan, the push toward the bowl season.

Either way, there’s a lot at stake for the teams in championship contention over the next several weeks.…

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