Category: Post-Discharge Surveys


Category: Post-Discharge Surveys

West Corporation

Posted on May 21, 2020 by West Corporation 


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Managing Automated Post-Discharge Follow-Up in COVID-19 Patients

Healthcare providers have long understood the value of easing the transition of patients from hospital to home, as many individuals are at high risk of readmission or disease progression without post-discharge follow-up. However, when clinical staff are directly involved in ongoing outreach, this support can be highly resource-intensive. That’s why new technologies are often deployed to ease these burdens, allowing providers to segment patients by diagnosis and supplement discharge instructions.… Read more

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West Corporation

Posted on November 19, 2019 by West Corporation 


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5 Types of Surveys Every Healthcare Organization Should Be Using

If there is a secret weapon hospitals and healthcare providers can use to improve the patient experience, it might just be patient surveys. Patient satisfaction surveys are well-known resources that providers use to gain insights into how to improve healthcare experiences. Most healthcare teams are familiar with how to use satisfaction surveys to their advantage.… Read more

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West Corporation

Posted on October 15, 2019 by West Corporation 


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3 Truths About the ER That Prove the Value of Health Monitoring Surveys

When healthcare teams use remote health monitoring surveys to capture insights about patients, they can reduce unnecessary trips to the emergency room. Patients’ use of the ER has increased in recent years. Simply put, too many Americans are now showing up at hospital emergency rooms with preventable issues. Below are three ER trends that highlight why it is important for healthcare teams to use remote health monitoring surveys to help reduce avoidable trips to the ER. 

  1. Nearly half of the healthcare provided to patients in the U.S.
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West Corporation

Posted on November 16, 2016 by West Corporation 


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Transitional Care: Bridging the Gap Between Treatment and Recovery

Managing a patient’s transition from health facility to home can have great benefits for all.  CMS provides reimbursement incentives.  Patients get better.  Patient satisfaction levels soar. The cost of care decreases.  Patients have a better and healthier life.

Transitional Care:  Promise vs Reality

The reality of what happens when patients are discharged can be a nightmare for caregivers.  … Read more

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