Category: Payment Reminders


Category: Payment Reminders

West Corporation

Posted on September 18, 2013 by West Corporation 


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Past Due Balances: Can You COPE?

Why all caps for the word “COPE”? Well, it’s an acronym for four best practices in how you can drive payments from your past due patients without risking the long-term relationships you’ve worked so hard to build.

Are you putting any or all of these concepts to work for your practice?…

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West Corporation

Posted on September 4, 2013 by West Corporation 


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Women and Health: Timeliness Matters

NOTE: The following is an excerpt from TeleVox’s Healthy World report, “Technology Beyond the Exam Room”, which illustrates that as digital technology becomes increasingly ubiquitous in American culture, a higher prevalence of its usage should be expected within our healthcare system. Download it HERE!

With a groan and a slap of her palm atop a screeching alarm clock at 6:00 a.m.…

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West Corporation

Posted on July 26, 2013 by West Corporation 


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5 Challenges to Higher Collection Rates in Dental Practices

46% of dental practices consider past due patient balances to be a problem in their practice, and it’s a problem they want to fix! Only 22% of practices consider carrying past due accounts to be an “accepted way of doing business”. So why is it so difficult to get patient payments today?…

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West Corporation

Posted on July 1, 2013 by West Corporation 


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The Changing Face of Payments – EMV

Did you know that the credit and debit cards we use today will be replaced with “smart” cards within the next three years? Did you know that if you are not ready to accept these new cards, you will be liable for any fraudulent transactions?

The cards we use every day have a simple magnetic stripe on the back that encodes our account number and other information.…

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West Corporation

Posted on June 10, 2013 by West Corporation 


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Is There Patient Payment in Sight? [INFOGRAPHIC]

We’ve recently conducted research with practices to learn how they’re communicating with patients about past due balances. How does A/R fit into your 30/60/90-day buckets? When are you reaching out to drive payment from those accounts? How well is it working?

Here’s what we found for ophthalmology practices. But regardless of your specialty, there is some great food for thought.…

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West Corporation

Posted on April 15, 2013 by West Corporation 


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Increasing Touches to Past Due Accounts

High patient balances and increasing A/R have unfortunately proven to be a growing trend among practices of all specialties. Finding effective ways to resolve those accounts with limited staff and financial resources has been equally as challenging.

A recent survey of OB/GYN practices found that 39% of delinquency in this specialty is less than 30 days past due.…

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West Corporation

Posted on March 18, 2013 by West Corporation 


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Beyond the Appointment Reminder: 5 Success Stories for Automated Patient Outreach

Automating appointment reminder messages to your patients is a no-brainer. These routine communications are perfect for electronic delivery, saving big bucks on mailed postcards and hours of staff time spent calling patients only to reach busy signals or “no answers”. In fact, the practices MGMA classifies as “better performers” are 48% more likely to be currently using an automated call system to remind patients of appointments.…

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West Corporation

Posted on February 20, 2013 by West Corporation 


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Snail Mail Just Got “Snailier”

Are you still regularly mailing your patients for any reason? Sending them appointment reminders, wellness messages or balance due statements? Hopefully, you’re not having to send multiple balance due statements. HBMA estimates the cost of one of those statements to be more than $10 each!

Regardless of why you’re mailing your patients, it’s going to take those communications a little longer to reach their destination.…

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West Corporation

Posted on February 13, 2013 by West Corporation 


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The Numbers Game in Self-Pay Collections

As I talk with more and more healthcare organizations about their growing A/R accounts and what they’re doing to get them resolved, it’s clear that one of the ways they can turn the tables is by winning the numbers game.

What do I mean by that? I simply mean making more proactive touches to past due accounts earlier in the delinquency cycle.…

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West Corporation

Posted on January 23, 2013 by West Corporation 


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Frustrated with Rising Self-Pay Balances? Fight Back!

I’ve been presented with a wonderful opportunity to share with ADA/M members (that’s the Association of Dermatology Administrators and Managers) next month, where we’ll spend an hour looking at ways healthcare organizations can build more effective strategies for self-pay collections.

We created a great infographic on this topic a while back, but in case you haven’t been able to check that out and since most of you don’t belong to ADA/M, I wanted to share that content again – what I feel are 10 important tactics you can use to fight rising self-pay balances.…

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