Category: Payment Reminders


Category: Payment Reminders

West Corporation

Posted on April 15, 2013 by West Corporation 


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Increasing Touches to Past Due Accounts

High patient balances and increasing A/R have unfortunately proven to be a growing trend among practices of all specialties. Finding effective ways to resolve those accounts with limited staff and financial resources has been equally as challenging.

A recent survey of OB/GYN practices found that 39% of delinquency in this specialty is less than 30 days past due.…

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West Corporation

Posted on March 18, 2013 by West Corporation 


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Beyond the Appointment Reminder: 5 Success Stories for Automated Patient Outreach

Automating appointment reminder messages to your patients is a no-brainer. These routine communications are perfect for electronic delivery, saving big bucks on mailed postcards and hours of staff time spent calling patients only to reach busy signals or “no answers”. In fact, the practices MGMA classifies as “better performers” are 48% more likely to be currently using an automated call system to remind patients of appointments.…

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West Corporation

Posted on February 20, 2013 by West Corporation 


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Snail Mail Just Got “Snailier”

Are you still regularly mailing your patients for any reason? Sending them appointment reminders, wellness messages or balance due statements? Hopefully, you’re not having to send multiple balance due statements. HBMA estimates the cost of one of those statements to be more than $10 each!

Regardless of why you’re mailing your patients, it’s going to take those communications a little longer to reach their destination.…

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West Corporation

Posted on February 13, 2013 by West Corporation 


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The Numbers Game in Self-Pay Collections

As I talk with more and more healthcare organizations about their growing A/R accounts and what they’re doing to get them resolved, it’s clear that one of the ways they can turn the tables is by winning the numbers game.

What do I mean by that? I simply mean making more proactive touches to past due accounts earlier in the delinquency cycle.…

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West Corporation

Posted on January 23, 2013 by West Corporation 


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Frustrated with Rising Self-Pay Balances? Fight Back!

I’ve been presented with a wonderful opportunity to share with ADA/M members (that’s the Association of Dermatology Administrators and Managers) next month, where we’ll spend an hour looking at ways healthcare organizations can build more effective strategies for self-pay collections.

We created a great infographic on this topic a while back, but in case you haven’t been able to check that out and since most of you don’t belong to ADA/M, I wanted to share that content again – what I feel are 10 important tactics you can use to fight rising self-pay balances.…

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West Corporation

Posted on December 14, 2012 by West Corporation 


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Are You a “Better Performer”?

MGMA recently released its 2012 report on Performance and Practices of Successful Medical Groups. The report shares data from 2,119 practices, and finds 348 to be “better performers” thanks to their success in patient satisfaction; profitability and cost management; productivity, capacity and staffing; and accounts receivable and collections.

Perhaps most interesting in this report is being able to see how “better performers” compare to other practices across a variety of measures.…

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West Corporation

Posted on December 12, 2012 by West Corporation 


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10 Tactics to Fight Self-Pay Through Communication [INFOGRAPHIC]

Are you struggling to collect self-pay balances from patients? Of COURSE you are. Everyone is. But there are some best practices you can adopt to make rising self-pay balances much less challenging. Here are 10 ways you can fight back!!

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West Corporation

Posted on April 18, 2012 by West Corporation 


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75% of Medical Practices Aren’t Satisfied with Their Collections Practices

How does your practice stack up in patient collections? A recent survey of nearly 300 U.S. healthcare practices asked a wide range of questions concerning their past due accounts, including how they contact past due accounts, when they reach out to those patients and their level of success in collecting that debt.…

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