Category: Payment Reminders


Category: Payment Reminders

West Corporation

Posted on March 21, 2014 by West Corporation 


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A Bird In the Hand

Do you have patients who wish to opt out of using their insurance for payment? The Affordable Care Act allows a patient to make the choice between having you file with their insurance or paying their balance themselves without filing.

Mary Pat Whaley* (www.managemypractice.com), is a great resource for common issues faced in medical practice management.…

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West Corporation

Posted on February 26, 2014 by West Corporation 


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New Whitepaper on Increasing Patient Payments

In every healthcare organization, there’s a segment of past due patients who have the means to pay their outstanding balance. They just haven’t been motivated to take action.

How can you do a better job of collecting from those patients?

Click HERE to download the new whitepaper – “Motivating Your Slow Payers”.…

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West Corporation

Posted on December 4, 2013 by West Corporation 


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Finding Overlooked Revenue Sources in Healthcare

The Becker’s Hospital Review Annual Meeting in Chicago this last May included a discussion on commonly overlooked revenue sources in healthcare. And while this was a meeting focused mostly on large enterprise healthcare organizations, many of the discussion points should resonate with health systems and practices of all sizes.

Becker’s Hospital Review posted a quick recap of the session with this interesting quote from Vince Pryor, CFO of Edward Hospital:

“I don’t think you can go into a revenue cycle and not find at least 1 or 2 percent,” said Pryor.…

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West Corporation

Posted on November 6, 2013 by West Corporation 


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Pigskin and Your Patients – Making Adjustments

For our blog readers who are football fans, we’ve come to one of the greatest times of the year – the push toward the playoffs. Or if you’re a college football fan, the push toward the bowl season.

Either way, there’s a lot at stake for the teams in championship contention over the next several weeks.…

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West Corporation

Posted on October 18, 2013 by West Corporation 


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Is A/R a “Problem” for Dental Practices?

According to a recent TeleVox survey gauging whether past due accounts are perceived to be a “problem” for dentists, 44% confirmed this notion.

And it’s because there is so much revenue at stake. 76% of practices have average outstanding balances of over $100. 10% of respondents report more than $500 as their average outstanding balance.…

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West Corporation

Posted on September 18, 2013 by West Corporation 


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Past Due Balances: Can You COPE?

Why all caps for the word “COPE”? Well, it’s an acronym for four best practices in how you can drive payments from your past due patients without risking the long-term relationships you’ve worked so hard to build.

Are you putting any or all of these concepts to work for your practice?…

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West Corporation

Posted on September 4, 2013 by West Corporation 


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Women and Health: Timeliness Matters

NOTE: The following is an excerpt from TeleVox’s Healthy World report, “Technology Beyond the Exam Room”, which illustrates that as digital technology becomes increasingly ubiquitous in American culture, a higher prevalence of its usage should be expected within our healthcare system. Download it HERE!

With a groan and a slap of her palm atop a screeching alarm clock at 6:00 a.m.…

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West Corporation

Posted on July 26, 2013 by West Corporation 


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5 Challenges to Higher Collection Rates in Dental Practices

46% of dental practices consider past due patient balances to be a problem in their practice, and it’s a problem they want to fix! Only 22% of practices consider carrying past due accounts to be an “accepted way of doing business”. So why is it so difficult to get patient payments today?…

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West Corporation

Posted on July 1, 2013 by West Corporation 


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The Changing Face of Payments – EMV

Did you know that the credit and debit cards we use today will be replaced with “smart” cards within the next three years? Did you know that if you are not ready to accept these new cards, you will be liable for any fraudulent transactions?

The cards we use every day have a simple magnetic stripe on the back that encodes our account number and other information.…

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West Corporation

Posted on June 10, 2013 by West Corporation 


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Is There Patient Payment in Sight? [INFOGRAPHIC]

We’ve recently conducted research with practices to learn how they’re communicating with patients about past due balances. How does A/R fit into your 30/60/90-day buckets? When are you reaching out to drive payment from those accounts? How well is it working?

Here’s what we found for ophthalmology practices. But regardless of your specialty, there is some great food for thought.…

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