Category: Payment Reminders


Category: Payment Reminders

West Corporation

Posted on May 11, 2015 by West Corporation 


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The Importance of Outreach in Patient Payment Collections

In a March 2014 Physicians Practice blog post, author Ericka L. Adler shared basic ideas a healthcare practice can implement to do a better job of collecting payments from patients. Click HERE to read the full post.

Two of the four points made in the post focused on how and when to connect with patients who are delinquent in paying.…

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West Corporation

Posted on May 5, 2015 by West Corporation 


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Balancing Automated and Manual Efforts to Drive Patient Payments

We consult with healthcare organizations of all sizes to help develop communication strategies that make the most of their limited resources. Those consultations always include a very important question: “Where is your staff and/or call center’s time best spent on patient payments – accounts that are early in the A/R cycle or those that are more significantly delinquent?” The answer is almost always the same: those that are more significantly delinquent.…

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West Corporation

Posted on January 27, 2015 by West Corporation 


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Patient Payment Insights from the 2014 Billing Household Survey

Wondering what strategies you should develop to increase payments from patients in 2015? Looking for a way to preserve the patient experience and maintain high satisfaction ratings while making sure you’re paid what you’re owed?

The recently published edition of Fiserv’s annual Billing Household Survey offers numerous clues to help you keep days in A/R and other key metrics at an optimum level.…

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West Corporation

Posted on August 29, 2014 by West Corporation 


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Missing Out on Payments? Connecting with Patients Made Easy

According to AHIP, nearly 17.4 million were enrolled in high deductible health plans (HDHP) as of January 2014. That’s an increase of nearly 12 percent since 2013. Due to this growth in HDHP enrollment, patients are responsible for more of their healthcare costs and often owe a payment to their providers.…

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West Corporation

Posted on May 30, 2014 by West Corporation 


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Opening a New Payment Channel for Your Patients

The healthcare payments industry is growing at a rapid pace as changes due to reform and consumerism continue to reshape the industry – impacting the way many providers reach their patients.

Data from the 2013 Trends in Healthcare Payments Annual Report confirms that the healthcare payments industry is evolving and outlines how providers can manage these changes.…

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West Corporation

Posted on April 4, 2014 by West Corporation 


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Consumer Payments: Do Retailers’ Best Practices Apply to Healthcare?

Online payments have become the norm for many industries, including the healthcare industry. Many providers, from solo-doctor practices to large health systems, are leveraging online payments to offer their patients a new way to pay their healthcare bills. Yet, simply offering the option to pay online may not be enough to actually connect with patients.…

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West Corporation

Posted on March 21, 2014 by West Corporation 


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A Bird In the Hand

Do you have patients who wish to opt out of using their insurance for payment? The Affordable Care Act allows a patient to make the choice between having you file with their insurance or paying their balance themselves without filing.

Mary Pat Whaley* (www.managemypractice.com), is a great resource for common issues faced in medical practice management.…

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West Corporation

Posted on February 26, 2014 by West Corporation 


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New Whitepaper on Increasing Patient Payments

In every healthcare organization, there’s a segment of past due patients who have the means to pay their outstanding balance. They just haven’t been motivated to take action.

How can you do a better job of collecting from those patients?

Click HERE to download the new whitepaper – “Motivating Your Slow Payers”.…

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West Corporation

Posted on December 4, 2013 by West Corporation 


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Finding Overlooked Revenue Sources in Healthcare

The Becker’s Hospital Review Annual Meeting in Chicago this last May included a discussion on commonly overlooked revenue sources in healthcare. And while this was a meeting focused mostly on large enterprise healthcare organizations, many of the discussion points should resonate with health systems and practices of all sizes.

Becker’s Hospital Review posted a quick recap of the session with this interesting quote from Vince Pryor, CFO of Edward Hospital:

“I don’t think you can go into a revenue cycle and not find at least 1 or 2 percent,” said Pryor.…

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West Corporation

Posted on November 6, 2013 by West Corporation 


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Pigskin and Your Patients – Making Adjustments

For our blog readers who are football fans, we’ve come to one of the greatest times of the year – the push toward the playoffs. Or if you’re a college football fan, the push toward the bowl season.

Either way, there’s a lot at stake for the teams in championship contention over the next several weeks.…

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