In order to grow and maintain financial stability, dental practices must find the most cost-efficient ways to increase revenue and reduce bad debt. Smart practices are using their patient communication technology to do more than just send appointment reminders. Here are three ways a technology you likely already use can be leveraged to reduce costly no-shows, prompt patients to pay their bills and generate new revenue for your dental or orthodontic practice.… Read more
According to a CNBC report, medical bills were the biggest cause of U.S. bankruptcies in 2013, with an estimated 2 million people impacted. So what’s the best way to collect unpaid patient balances? The goal is to spend less time on outreach through automation and more time handling responses from patients, resulting in more collections.… Read more
We are living in a time of unprecedented change, fueled by emerging technology that will impact how we live, when we work and the way we interact with each other and the world around us. It’s hard to imagine how we would make it through the day without our smart phones, but it’s even harder to believe the first iPhone was released just ten years ago.… Read more
Patient healthcare costs have skyrocketed in the past few years. According to a revenue cycle survey by Black Book that found patient financial responsibility has increased 29.4 percent since 2015, average deductibles now cost consumers $1,820 and out-of-pocket costs have risen to over $4,400 a year.1
Consumer Expectations on the Rise
As consumers shoulder a greater portion of healthcare costs, expectations for a more retail-like payment experience are rising.… Read more
Create a Single Patient Front Door
Imagine a centralized patient access environment that greets every patient with a consistent, branded and personalized user experience, regardless of the channel they are using. Begin by identifying where your organization is on the journey, so you know where to focus your efforts and technology investments.… Read more
Several days ago, we shared some of 2015’s most popular TeleVox Solutions blog posts on the topic of online marketing. If you haven’t checked that post right here, it’s certainly worth your click.
In this post, we’re excited to share insights on the topic of A/R and collections efforts. What have we learned about how, why and when patients make payments on their past due balances?… Read more
In an April 2015 CNBC article “Healthcare Crunch: Patient Costs Rise, Ability to Pay Drops”, author Dan Mangan points to consumer confusion as one of the key factors in lingering or unpaid accounts.
According to the article, “a TransUnion survey of insured consumers in 2014 found that 54 percent of them were either sometimes or always confused by the healthcare bills they received.… Read more
Last week marked another milestone for TeleVox and our clients’ commitment to improving patient health through effective communication.
For the first time in TeleVox history, we delivered eight million healthcare notifications in a single week. Eight million! Those communications covered a wide spectrum of outreach opportunities through the patient care continuum, including:
- Appointment-Related Notifications – Confirmations, pre-registrations, insurance verifications and all of the other communication necessary to make sure patients attend their scheduled visits and have the best experience possible.
For years, healthcare providers have entrusted the United States Postal Service with delivery of patient communication outreach. Communications such as appointment reminders, billing statements, and anything in-between were always sent via snail mail — no questions asked. As times and technology have changed, so have the rates of effectiveness and efficiency surrounding mailed outreach.… Read more
The numbers sure seem to suggest it.
According to a TeleVox survey on how healthcare organizations work to collect outstanding balances from patients, those organizations that automate follow-up outreach to accounts have fewer that are more than 60 days past due. Practices that use automated outreach only have 26% of their accounts 60 days or more past due, compared to 33% among those practices that do not automate any outreach.… Read more