Category: Payment Reminders


Category: Payment Reminders

West Corporation

Posted on June 2, 2015 by West Corporation 


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How Expensive Are Your Mailed Statements to Past Due Accounts?

While mailing multiple statements to patients with past due accounts is a common practice among healthcare organizations, there’s a large expense associated with that outreach. Just how much of an expense is a figure that seems to have a very broad range.

A recent TeleVox survey captured insight from nearly 250 healthcare organizations engaged in communication with their past due accounts, and the results were extremely eye-opening.…

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West Corporation

Posted on May 27, 2015 by West Corporation 


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The Message Matters: Eight Essentials for Scripting A/R Outreach

Whether it’s what you’re saying, when you’re saying it or how you want patients to respond – message content is the key to successful A/R outreach. After contacting millions of patients on behalf of healthcare organizations, combinations of these eight best practices have proven to be essential for driving increased payments.…

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West Corporation

Posted on May 19, 2015 by West Corporation 


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Getting in Over Our Heads in Self-Pay Payments

“People get in over their head. They think they’re saving money on the back end, but it comes back to bite them.”

That’s a quote from Corrie Massey, administrator of the Foothill Surgery Center at Sansum Clinic in Santa Barbara, CA from the April 2015 edition of Outpatient Surgery. She’s referring to the gravitation toward high-deductible health insurance plans, which now cover 1 in 5 U.S.…

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West Corporation

Posted on May 11, 2015 by West Corporation 


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The Importance of Outreach in Patient Payment Collections

In a March 2014 Physicians Practice blog post, author Ericka L. Adler shared basic ideas a healthcare practice can implement to do a better job of collecting payments from patients. Click HERE to read the full post.

Two of the four points made in the post focused on how and when to connect with patients who are delinquent in paying.…

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West Corporation

Posted on May 5, 2015 by West Corporation 


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Balancing Automated and Manual Efforts to Drive Patient Payments

We consult with healthcare organizations of all sizes to help develop communication strategies that make the most of their limited resources. Those consultations always include a very important question: “Where is your staff and/or call center’s time best spent on patient payments – accounts that are early in the A/R cycle or those that are more significantly delinquent?” The answer is almost always the same: those that are more significantly delinquent.…

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West Corporation

Posted on January 27, 2015 by West Corporation 


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Patient Payment Insights from the 2014 Billing Household Survey

Wondering what strategies you should develop to increase payments from patients in 2015? Looking for a way to preserve the patient experience and maintain high satisfaction ratings while making sure you’re paid what you’re owed?

The recently published edition of Fiserv’s annual Billing Household Survey offers numerous clues to help you keep days in A/R and other key metrics at an optimum level.…

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West Corporation

Posted on November 7, 2014 by West Corporation 


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New Security Innovations for Healthcare Payments

Healthcare payment channels are expanding rapidly with new innovations, allowing patients to pay virtually anywhere, from any device and in any way they choose. With the expansion of payment channels, there comes a greater risk to the patients and the providers who accept the payments. Security for healthcare payments also continues to evolve, giving providers new tools to protect patient cardholder data, prevent fraud and also protect their organizations from the risk of a data breach.…

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West Corporation

Posted on August 29, 2014 by West Corporation 


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Missing Out on Payments? Connecting with Patients Made Easy

According to AHIP, nearly 17.4 million were enrolled in high deductible health plans (HDHP) as of January 2014. That’s an increase of nearly 12 percent since 2013. Due to this growth in HDHP enrollment, patients are responsible for more of their healthcare costs and often owe a payment to their providers.…

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West Corporation

Posted on May 30, 2014 by West Corporation 


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Opening a New Payment Channel for Your Patients

The healthcare payments industry is growing at a rapid pace as changes due to reform and consumerism continue to reshape the industry – impacting the way many providers reach their patients.

Data from the 2013 Trends in Healthcare Payments Annual Report confirms that the healthcare payments industry is evolving and outlines how providers can manage these changes.…

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West Corporation

Posted on April 4, 2014 by West Corporation 


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Consumer Payments: Do Retailers’ Best Practices Apply to Healthcare?

Online payments have become the norm for many industries, including the healthcare industry. Many providers, from solo-doctor practices to large health systems, are leveraging online payments to offer their patients a new way to pay their healthcare bills. Yet, simply offering the option to pay online may not be enough to actually connect with patients.…

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