Category: Payment Reminders


Category: Payment Reminders

West Corporation

Posted on August 9, 2018 by West Corporation 


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Texting Patients Goes Beyond Appointment Reminders

When healthcare providers want to remind patients about upcoming appointments, they often rely on text messages to communicate. Texting is generally a good way to connect with patients because it is convenient for providers, and text messages are well-received by patients. But texting shouldn’t be reserved for just appointment reminders. There are numerous opportunities for providers to use text messaging to communicate with patients.…

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West Corporation

Posted on May 14, 2018 by West Corporation 


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Patients Say “Yes” to Text

Both providers and patients have realized the convenience and flexibility that text communications provide, and healthcare practices are beginning to embrace texting as an essential tool for increasing provider-patient engagement and improving patient experience. As mobile phone usage continues to increase, text communications are not only more Iikely to be considered acceptable by patients—texting is becoming the preferred channel for patient communications as well.…

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West Corporation

Posted on February 13, 2018 by West Corporation 


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3 Ways to Use Automated Communications to Boost Your Bottom Line

In order to grow and maintain financial stability, dental practices must find the most cost-efficient ways to increase revenue and reduce bad debt. Smart practices are using their patient communication technology to do more than just send appointment reminders. Here are three ways a technology you likely already use can be leveraged to reduce costly no-shows, prompt patients to pay their bills and generate new revenue for your dental or orthodontic practice.…

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West Corporation

Posted on February 2, 2018 by West Corporation 


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Five Tactics to Resolve Patient Balances

According to a CNBC report, medical bills were the biggest cause of U.S. bankruptcies in 2013, with an estimated 2 million people impacted. So what’s the best way to collect unpaid patient balances? The goal is to spend less time on outreach through automation and more time handling responses from patients, resulting in more collections.…

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West Corporation

Posted on January 24, 2018 by West Corporation 


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Is Your Patient Experience Ready for 2028?

We are living in a time of unprecedented change, fueled by emerging technology that will impact how we live, when we work and the way we interact with each other and the world around us. It’s hard to imagine how we would make it through the day without our smart phones, but it’s even harder to believe the first iPhone was released just ten years ago.…

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West Corporation

Posted on January 18, 2018 by West Corporation 


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Patients are the New Payers: How Automated Payment Reminders Can Help Providers Collect More

Patient healthcare costs have skyrocketed in the past few years. According to a revenue cycle survey by Black Book that found patient financial responsibility has increased 29.4 percent since 2015, average deductibles now cost consumers $1,820 and out-of-pocket costs have risen to over $4,400 a year.1

Consumer Expectations on the Rise

As consumers shoulder a greater portion of healthcare costs, expectations for a more retail-like payment experience are rising.…

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West Corporation

Posted on October 9, 2017 by West Corporation 


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Personalizing the Patient Experience With Your Contact Center

Create a Single Patient Front Door

Imagine a centralized patient access environment that greets every patient with a consistent, branded and personalized user experience, regardless of the channel they are using. Begin by identifying where your organization is on the journey, so you know where to focus your efforts and technology investments.…

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West Corporation

Posted on December 21, 2015 by West Corporation 


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The Best of the Blog 2015: A/R and Collections

Several days ago, we shared some of 2015’s most popular TeleVox Solutions blog posts on the topic of online marketing. If you haven’t checked that post right here, it’s certainly worth your click.

In this post, we’re excited to share insights on the topic of A/R and collections efforts. What have we learned about how, why and when patients make payments on their past due balances?…

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West Corporation

Posted on November 30, 2015 by West Corporation 


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Clearing Confusion About Healthcare Bills

In an April 2015 CNBC article “Healthcare Crunch: Patient Costs Rise, Ability to Pay Drops”, author Dan Mangan points to consumer confusion as one of the key factors in lingering or unpaid accounts.

According to the article, “a TransUnion survey of insured consumers in 2014 found that 54 percent of them were either sometimes or always confused by the healthcare bills they received.…

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West Corporation

Posted on November 4, 2015 by West Corporation 


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Milestone Alert: Engaging Eight Million Patients in a Single Week

Last week marked another milestone for TeleVox and our clients’ commitment to improving patient health through effective communication.

For the first time in TeleVox history, we delivered eight million healthcare notifications in a single week. Eight million! Those communications covered a wide spectrum of outreach opportunities through the patient care continuum, including:

  • Appointment-Related Notifications – Confirmations, pre-registrations, insurance verifications and all of the other communication necessary to make sure patients attend their scheduled visits and have the best experience possible.

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TeleVox Solutions

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