Category: Payment Reminders


Category: Payment Reminders

West Corporation

Posted on July 9, 2019 by West Corporation 


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Problems & Solutions for Building a Better Financial Experience for Patients

When healthcare leaders put their heads together and strategize how to improve healthcare experiences for patients, much of the focus tends to be on improving clinical processes and facilities. However, one area that patients suggest needs improvement is the financial side of the patient experience. Here are three problems patients say need to be fixed in order to elevate the financial experience for patients:

Problem #1: Healthcare bills often catch patients by surprise.Read more

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West Corporation

Posted on April 10, 2019 by West Corporation 


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Dealing With the High Cost of Pain

The Centers for Disease Control and Prevention estimates that 50 million Americans (or roughly 20 percent of the adult population in the U.S.) experience chronic pain. In addition to the obvious suffering that is caused by chronic pain, there is another problem: the cost.

When you consider the cost of care, medication, ER visits, hospitalizations and even missed work and decreased productivity that is tied to pain, the pain problem becomes clear.… Read more

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West Corporation

Posted on April 4, 2019 by West Corporation 


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Making A Social Media Content Calendar Work for You—4 Simple Steps

Don’t have a 2019 social media strategy? You’re not alone. Last year was a confusing one for social media marketers, leaving many in a state of paralysis. The Facebook algorithm changes and privacy concerns made businesses question whether or not to use the platform at all. And, keeping up with the ever emerging social media trends on all the platforms can keep your head spinning.… Read more

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West Corporation

Posted on March 26, 2019 by West Corporation 


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5 Reasons Texting Is an In-Demand Healthcare Communication Option

Texting between patients and healthcare providers continues to grow in popularity. From 2011 to 2018, the number of patients who have exchanged text messages with healthcare providers has more than tripled (5% vs. 17%). And, according to results from a recent West survey, 11 percent of patients say texting is their top preference for receiving communications from their healthcare teams.… Read more

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West Corporation

Posted on March 19, 2019 by West Corporation 


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Chronic Patients Need Help Understanding Health Metrics

Many complications related to chronic illnesses are avoidable, and yet emergency department visits, hospitalizations and other costly and unpleasant experiences are common among chronic patients. So why aren’t more of the preventable problems averted? One reason is that many patients simply don’t have a clear enough understanding of what their own health readings are and what they mean.… Read more

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West Corporation

Posted on March 14, 2019 by West Corporation 


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3 Ways to More Clearly Communicate Healthcare Costs to Patients

It’s safe to assume that most Americans don’t enjoy paying healthcare bills. (Does anyone actually enjoy paying any bills?) Although paying medical bills may not top the list of things patients like to do, it turns out that providers can make the task less painful by initiating communication about healthcare costs.… Read more

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West Corporation

Posted on October 30, 2018 by West Corporation 


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Refining Your Patient Communications Strategy with Data Analysis

Healthcare organizations routinely leverage technology to keep patients engaged in their care. A key piece in the engagement puzzle is communication, and by automating outreach efforts, providers are able to improve key initiatives, i.e., delivering better care and health outcomes, building stronger patient-provider relationships and achieving better operational efficiency for the organization.… Read more

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West Corporation

Posted on August 9, 2018 by West Corporation 


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Texting Patients Goes Beyond Appointment Reminders

When healthcare providers want to remind patients about upcoming appointments, they often rely on text messages to communicate. Texting is generally a good way to connect with patients because it is convenient for providers, and text messages are well-received by patients. But texting shouldn’t be reserved for just appointment reminders. There are numerous opportunities for providers to use text messaging to communicate with patients.… Read more

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West Corporation

Posted on May 14, 2018 by West Corporation 


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Patients Say “Yes” to Text

Both providers and patients have realized the convenience and flexibility that text communications provide, and healthcare practices are beginning to embrace texting as an essential tool for increasing provider-patient engagement and improving patient experience. As mobile phone usage continues to increase, text communications are not only more Iikely to be considered acceptable by patients—texting is becoming the preferred channel for patient communications as well.… Read more

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West Corporation

Posted on February 13, 2018 by West Corporation 


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3 Ways to Use Automated Communications to Boost Your Bottom Line

In order to grow and maintain financial stability, dental practices must find the most cost-efficient ways to increase revenue and reduce bad debt. Smart practices are using their patient communication technology to do more than just send appointment reminders. Here are three ways a technology you likely already use can be leveraged to reduce costly no-shows, prompt patients to pay their bills and generate new revenue for your dental or orthodontic practice.… Read more

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