Category: Payment Reminders


Category: Payment Reminders

West Corporation

Posted on October 9, 2017 by West Corporation 


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Personalizing the Patient Experience With Your Contact Center

Create a Single Patient Front Door

Imagine a centralized patient access environment that greets every patient with a consistent, branded and personalized user experience, regardless of the channel they are using. Begin by identifying where your organization is on the journey, so you know where to focus your efforts and technology investments.…

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West Corporation

Posted on December 21, 2015 by West Corporation 


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The Best of the Blog 2015: A/R and Collections

Several days ago, we shared some of 2015’s most popular TeleVox Solutions blog posts on the topic of online marketing. If you haven’t checked that post right here, it’s certainly worth your click.

In this post, we’re excited to share insights on the topic of A/R and collections efforts. What have we learned about how, why and when patients make payments on their past due balances?…

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West Corporation

Posted on November 30, 2015 by West Corporation 


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Clearing Confusion About Healthcare Bills

In an April 2015 CNBC article “Healthcare Crunch: Patient Costs Rise, Ability to Pay Drops”, author Dan Mangan points to consumer confusion as one of the key factors in lingering or unpaid accounts.

According to the article, “a TransUnion survey of insured consumers in 2014 found that 54 percent of them were either sometimes or always confused by the healthcare bills they received.…

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West Corporation

Posted on November 4, 2015 by West Corporation 


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Milestone Alert: Engaging Eight Million Patients in a Single Week

Last week marked another milestone for TeleVox and our clients’ commitment to improving patient health through effective communication.

For the first time in TeleVox history, we delivered eight million healthcare notifications in a single week. Eight million! Those communications covered a wide spectrum of outreach opportunities through the patient care continuum, including:

  • Appointment-Related Notifications – Confirmations, pre-registrations, insurance verifications and all of the other communication necessary to make sure patients attend their scheduled visits and have the best experience possible.

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West Corporation

Posted on August 31, 2015 by West Corporation 


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Are You Missing the Mark with Mailed Communication?

For years, healthcare providers have entrusted the United States Postal Service with delivery of patient communication outreach. Communications such as appointment reminders, billing statements, and anything in-between were always sent via snail mail — no questions asked. As times and technology have changed, so have the rates of effectiveness and efficiency surrounding mailed outreach.…

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West Corporation

Posted on August 20, 2015 by West Corporation 


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Does Automated Outreach Lead to Faster Account Resolution?

The numbers sure seem to suggest it.

According to a TeleVox survey on how healthcare organizations work to collect outstanding balances from patients, those organizations that automate follow-up outreach to accounts have fewer that are more than 60 days past due. Practices that use automated outreach only have 26% of their accounts 60 days or more past due, compared to 33% among those practices that do not automate any outreach.…

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West Corporation

Posted on July 30, 2015 by West Corporation 


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Success Story: Reducing Mailing Costs to Past Due Accounts

It’s always exciting to hear stories from practices that experience quantifiable success after automating notifications to their patients.

Here’s yet another example of engagement in action, where Mountain View Medical Group in Colorado Springs, CO has seen a significant reduction in mailing expenses after adopting TeleVox’s automated notifications to past due accounts.…

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West Corporation

Posted on July 1, 2015 by West Corporation 


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Death, Taxes and USPS Price Increases

It happened again. On May 31, 2015, the United States Postal Service implemented yet another price increase, climbing 2% for the most common mail formats. If you’re mailing appointment reminders, wellness messages, balance due statements or any other type of communication – plan on adjusting your outreach budget accordingly.

Over the past 15 years, first class letter rates alone have increased a staggering 48%.…

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West Corporation

Posted on June 29, 2015 by West Corporation 


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Poor Recovery Rates on Third-Party Collections

A couple of weeks ago we shared data from a TeleVox survey on how healthcare organizations work to collect outstanding balances from patients. We found that many organizations will repeatedly mail statements to patients in an effort to drive payments. 14% of those we surveyed say they will send at least five statements to a patient!…

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West Corporation

Posted on June 15, 2015 by West Corporation 


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How Many Statements Are You Mailing?

A couple of weeks ago, we learned some interesting information from practices about how much they spend on mailing statements to past due accounts. 35% of survey participants reported that the all-inclusive cost of a mailed statement to a past due account is more than $1.50.

What makes that figure even more challenging for practices is how often they’re mailing those expensive statements to drive action.…

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