Category: Patient Satisfaction Surveys


Category: Patient Satisfaction Surveys

West Corporation

Posted on March 3, 2020 by West Corporation 


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3 Must-Know Tips for Using Surveys in Chronic Care

There’s no question that patients need help managing chronic conditions at home and in their daily lives, beyond the support they get during appointments. Providers are doing more than ever to support chronic patients. They are encouraging patients to enroll in chronic disease management programs and assigning care coordinators to help keep patients on track with treatments.… Read more

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West Corporation

Posted on January 8, 2020 by West Corporation 


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5 Simple Ways to Improve Healthcare Communication and Patient Experiences

Unfortunately, the truth is that many Americans say healthcare does not deliver consumer experiences that are on par with other industries. So how can healthcare organizations close the gap and deliver experiences that are more in line with patients’ expectations? The short answer is that teams need to improve communication.… Read more

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West Corporation

Posted on December 17, 2019 by West Corporation 


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Communication Expectations Rise Among Baby Boomer and Millennial Patients

In 2019, millennials are expected to surpass baby boomers to become the largest living adult population in the U.S. For healthcare providers who have been intently focused on understanding and meeting the needs of baby boomers for years, it is helpful to step back and really consider what millennial patients want and expect out of healthcare experiences—particularly when it comes to communication from their healthcare team.… Read more

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West Corporation

Posted on November 19, 2019 by West Corporation 


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5 Types of Surveys Every Healthcare Organization Should Be Using

If there is a secret weapon hospitals and healthcare providers can use to improve the patient experience, it might just be patient surveys. Patient satisfaction surveys are well-known resources that providers use to gain insights into how to improve healthcare experiences. Most healthcare teams are familiar with how to use satisfaction surveys to their advantage.… Read more

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West Corporation

Posted on September 3, 2019 by West Corporation 


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3 Opportunities You Miss by Not Using Health Monitoring Surveys

In recent posts, we’ve discussed the need for healthcare teams to update their communication strategies to connect with patients in new ways. One type of communication we recommend adopting is health monitoring surveys (check out our infographic at the end of this post). These surveys give healthcare teams a way to capture health data in real-time to learn what is happening with patients between appointments.… Read more

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West Corporation

Posted on August 20, 2019 by West Corporation 


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Make Patients Feel More Valued in 3 Easy Steps

What is the best way to show people they matter to you? An article that appeared in Forbes suggests that by showing an interest in others, making time for them and investing in them, we can make people feel valued. Demonstrating to people that they matter is not only an important life skill, but for healthcare providers, it is an essential professional skill.… Read more

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West Corporation

Posted on March 7, 2019 by West Corporation 


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Supporting Care Quality Initiatives with Patient Surveys

There’s no question that patient surveys are a valuable tool for improving care quality and patient satisfaction. Surveys play a critical role in improving the overall patient experience and HCAHPS metrics. Here’s how healthcare organizations are leveraging this powerful tool to support quality improvement initiatives.

Improving HCAHPS Metrics

Regulatory pressure changed everything.… Read more

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West Corporation

Posted on January 8, 2019 by West Corporation 


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Patients Want to Take Healthcare Surveys on Their Own Time, Any Device

When it comes to patient satisfaction surveys, one thing is clear: nearly all healthcare providers (98%) think surveys are useful. But, providers aren’t clear on how to get patients to actually complete them.

Despite 86 percent of patients reporting being interested in taking surveys, many patients don’t take advantage of opportunities to participate in satisfaction surveys and share feedback with providers.… Read more

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West Corporation

Posted on November 27, 2018 by West Corporation 


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Is Your Contact Center Meeting Your Patients’ Expectations?

Through modern technologies, companies’ contact centers are able to deliver service experiences with advanced convenience and personalization. Now common in many industries, these refined and perfected customer experiences are shaping the expectations that patients have for the interactions they have with their healthcare teams. To meet these expectations, hospitals and health systems need to be conscious of how their call center impacts overall patient experience.… Read more

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West Corporation

Posted on November 6, 2018 by West Corporation 


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Give Patients a Reason to Complete Healthcare Surveys

Have you ever filled out a healthcare survey because you were offered a prize or discount in return for your time and input? Offering an incentive—like a chance to win a hot new tech item or a trip to an exotic destination—is a reliable way for businesses to generate responses to surveys.… Read more

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