Category: Patient Communication


Category: Patient Communication

Information related to patient communication

West Corporation

Posted on December 7, 2017 by West Corporation 


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Supporting Chronic Patients When and Where They Want

Chronic disease management is complicated—and it’s clear that patients need to have a better understanding of how to manage their chronic condition. According to a recent West report, at least 70 percent of patients with a chronic condition would like more resources or clarity on how to manage their disease. Additionally, 91 percent of chronic patients say they need help managing their disease, and one in five patients feel they need 24-hour disease management assistance.… Read more

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West Corporation

Posted on November 28, 2017 by West Corporation 


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How Texting Improves Patient Experience

A popular and convenient method of communication, texting is quickly becoming an essential tool for increasing provider-patient engagement. Innovative healthcare organizations are leveraging SMS as a communications channel to make the patient experience easier and more convenient. Text messaging also plays a pivotal role in motivating and engaging patients about their well-being and preventive care.… Read more

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West Corporation

Posted on November 4, 2017 by West Corporation 


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No-Shave November: Raising Awareness about Men’s Health

 

Now that it’s November, you may begin seeing more men growing beards and moustaches. What you may not know is that it’s all for a good cause: raising awareness about men’s health. One startling fact for men: in the U.S., men die an average of five years earlier than women.¹

Why do men die earlier?… Read more

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West Corporation

Posted on October 9, 2017 by West Corporation 


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Personalizing the Patient Experience With Your Contact Center

Create a Single Patient Front Door

Imagine a centralized patient access environment that greets every patient with a consistent, branded and personalized user experience, regardless of the channel they are using. Begin by identifying where your organization is on the journey, so you know where to focus your efforts and technology investments.… Read more

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West Corporation

Posted on September 21, 2017 by West Corporation 


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Flu Shot Fears: Five Common Patient Misconceptions and How to Correct Them

During last year’s flu season, fewer than half of Americans (40 percent) received the flu vaccine,1 resulting in 25 million illnesses, 310,000 hospitalizations and 12,000 deaths.2 Despite the risk of becoming seriously ill from a respiratory illness—and recommendations from the CDC and physicians to get immunized—the majority of Americans still opt out.… Read more

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West Corporation

Posted on September 14, 2017 by West Corporation 


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How Patient Reminder Technology Can Help Providers Get Paid

More than half of Americans delay paying medical bills, according to a new revenue cycle report by West, and that is putting additional financial stress on the healthcare industry. In the past, providers received 90 percent of their reimbursement from insurance companies, but with the rise of high-deductible health plans, nearly a third of healthcare providers’ revenue now comes directly from patients.… Read more

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West Corporation

Posted on July 26, 2017 by West Corporation 


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5 Signs Your Practice Should Adopt Automated Patient Communication

As the healthcare market becomes more competitive, providers must do everything they can to increase patient satisfaction while also growing their practice. Automating patient communications is an easy and efficient way to improve patient experience and can positively impact your bottom line without adding more work for your staff. In fact, 87% of practices that deliver reminders through automated channels handle the entire day’s reminders in less than one hour.… Read more

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West Corporation

Posted on January 16, 2017 by West Corporation 


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Reducing Readmissions Through Engagement Strategies

Various estimates put the annual cost of hospital readmissions in the tens of billions of dollars.  Many of the readmissions that occur in the U.S. each year are avoidable, and hospitals have been taking steps in recent years to reduce readmissions whenever possible. Unfortunately, a lot of unnecessary financial burden still exists as a result of preventable readmissions.… Read more

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West Corporation

Posted on January 11, 2017 by West Corporation 


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Staying Connected Beyond the Office Visit: Ideas for Best Practices

There’s no doubt we live busy lives.  Access to technology fueled by smartphone ownership provides unprecedented opportunity for connection.  Because of this, healthcare providers and health delivery systems have the opportunity to be connected beyond the bounds of the clinical setting in ways that would have been futuristic only a few years ago.  … Read more

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