Category: Patient Communication


Category: Patient Communication

Information related to patient communication

West Corporation

Posted on February 13, 2018 by West Corporation 


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3 Ways to Use Automated Communications to Boost Your Bottom Line

In order to grow and maintain financial stability, dental practices must find the most cost-efficient ways to increase revenue and reduce bad debt. Smart practices are using their patient communication technology to do more than just send appointment reminders. Here are three ways a technology you likely already use can be leveraged to reduce costly no-shows, prompt patients to pay their bills and generate new revenue for your dental or orthodontic practice.… Read more

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West Corporation

Posted on February 7, 2018 by West Corporation 


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5 Tips to Use American Heart Month to Educate Patients on Preventive Care

February is American Heart Month, which is a great opportunity to focus on raising awareness of the risk of heart disease, educating patients about their risk and encouraging them to make their heart health a priority. According to the American Heart Association, heart disease is the leading cause of death for men and women.… Read more

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West Corporation

Posted on January 30, 2018 by West Corporation 


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How to Get Patients Involved in a Critical Blood Donor Shortage

January is National Blood Donor Month and right now there is an urgent need for donors of all blood types to offset a serious shortage. According to the American Red Cross, there were 28,000 fewer donations than what was needed in November and December. Additionally, severe winter weather has forced more than 150 blood drives to cancel, resulting in 5,500 blood donations to go uncollected.… Read more

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West Corporation

Posted on January 25, 2018 by West Corporation 


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The Flu Epidemic & How You Can Educate Patients

According the Centers for Disease Control (CDC), influenza activity in the U.S. remains low, however, there are things you can do to prepare your patients for the flu season including:

  • Share informational flu handouts for those who have questions about vaccinations or those who refuse to have a flu shot. You can download a “Get the Facts” flyer here from the CDC.
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West Corporation

Posted on January 24, 2018 by West Corporation 


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Is Your Patient Experience Ready for 2028?

We are living in a time of unprecedented change, fueled by emerging technology that will impact how we live, when we work and the way we interact with each other and the world around us. It’s hard to imagine how we would make it through the day without our smart phones, but it’s even harder to believe the first iPhone was released just ten years ago.… Read more

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West Corporation

Posted on January 23, 2018 by West Corporation 


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Resolve to Focus on Patient Engagement This Year

It’s almost the end of January – how are you doing with your New Year’s resolutions? According to this article on the 11 Most Popular New Year’s Resolutions, more than 130 million Americans make a New Year’s resolution, but by the end of January, more than 40 percent have given up.… Read more

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West Corporation

Posted on January 12, 2018 by West Corporation 


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Why Every Healthcare Practice Should Blog – Infographic

Blogging is an excellent marketing tool that allows you to attract a large audience because it provides something of value without asking for anything in return. Having a blog on your website and writing about interesting topics relevant to your audience establishes you as an authority and enhances your professional image.… Read more

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West Corporation

Posted on December 28, 2017 by West Corporation 


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Six Ways to Make the Most Out of On-Hold Messaging

What are your callers listening to when they are placed on hold? Effective communication is critical when patients come to you on an inbound basis. When callers are placed on hold, it’s an ideal time to share information. Here are 6 ways to do just that.

Finding the right on-hold message software that allows you to give callers who are placed on hold a more positive experience with an effective mix of music and information is key.… Read more

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West Corporation

Posted on December 14, 2017 by West Corporation 


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Five Reasons Why You Should Automate Appointment Reminders

Patients are the lifeblood of your healthcare practice. With today’s hectic schedules, it is becoming increasingly difficult for patients to remember their appointments. No-shows and missed appointments can turn a fully scheduled day into an unproductive nightmare. Technology has simplified the way in which you can connect and engage with your patients using voice, text and email reminders that reach patients where they are.… Read more

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West Corporation

Posted on December 12, 2017 by West Corporation 


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Preventive Care – Engaging with Patients About National Influenza Vaccination Week

This week marks National Influenza Vaccination Week, which highlights the importance of the influenza vaccine. As the shift to value-based healthcare becomes more apparent practices are putting a more significant focus on preventing and managing chronic disease. By embracing preventive care, they can improve health outcomes for patients and boost revenue.

The problem is that patients are not seeking preventive care.… Read more

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