Posted on March 7, 2019 by West Corporation
There’s no question that patient surveys are a valuable tool for improving care quality and patient satisfaction. Surveys play a critical role in improving the overall patient experience and HCAHPS metrics. Here’s how healthcare organizations are leveraging this powerful tool to support quality improvement initiatives.
Improving HCAHPS Metrics
Regulatory pressure changed everything.… Read more
Posted on January 30, 2019 by West Corporation
There’s no doubt that patient medical billing is vital to revenue cycle management in the healthcare industry. Though most healthcare organizations can agree that patient billing and payment are critical to their financial success, there are major hurdles to engage and activate patients to pay their balances. Want to have a positive impact on your organization’s revenue cycle?… Read more
Posted on January 15, 2019 by West Corporation
As a healthcare provider, you may have had moments when you were left shaking your head at a patient’s unhealthy choices. When patients behave in ways that are detrimental to their own health, it is frustrating. Providers know that the easier they make it for patients to follow care instructions and make healthy choices, the more likely patients are to do so.… Read more
Posted on January 8, 2019 by West Corporation
When it comes to patient satisfaction surveys, one thing is clear: nearly all healthcare providers (98%) think surveys are useful. But, providers aren’t clear on how to get patients to actually complete them.
Despite 86 percent of patients reporting being interested in taking surveys, many patients don’t take advantage of opportunities to participate in satisfaction surveys and share feedback with providers.… Read more
Posted on January 2, 2019 by West Corporation
Your homepage is the most valuable part of your website. Why? Because it is often the first impression a person gets about your healthcare practice. And these days, due to smartphone use, you only have about 8 seconds to capture a website visitor’s attention before they move on. Your website’s homepage shows current and potential patients whether or not your practice is a good fit for their needs.… Read more
Posted on December 19, 2018 by West Corporation
The Pew Research Center reports that 95 percent of Americans own a cell phone. These devices—and the fact that Americans are very connected to them—make healthcare patients more accessible than ever. The average adult in the U.S. checks his phone 47 times per day, and millennials have reported checking their phones an average of 86 times per day.… Read more
Posted on December 11, 2018 by West Corporation
A West survey found that eight in ten patients (83%) don’t follow their care plans as laid out by their doctor. With this in mind, if you are a healthcare provider, how much do you know about what is happening with your patients between appointments? What insights do you have about your patients’ behaviors and how well they are adhering to care plans?… Read more
Posted on December 4, 2018 by West Corporation
Managing a chronic health condition like diabetes or hypertension takes consistent effort. The most effective chronic disease management happens when patients and providers put daily effort into health maintenance. It is not enough to only discuss disease management during office visits. Instead, there should be regular communication on what patients need to do to keep their chronic conditions in check, what symptoms they need to watch for and how to use medication properly to manage their conditions.… Read more
Posted on November 27, 2018 by West Corporation
Through modern technologies, companies’ contact centers are able to deliver service experiences with advanced convenience and personalization. Now common in many industries, these refined and perfected customer experiences are shaping the expectations that patients have for the interactions they have with their healthcare teams. To meet these expectations, hospitals and health systems need to be conscious of how their call center impacts overall patient experience.… Read more
Posted on November 20, 2018 by West Corporation
Technology is changing the way providers help patients manage diabetes. According to the Centers for Disease Control (CDC), more than 100 million U.S. adults have diabetes. There’s no doubt that it’s one of the most difficult and expensive chronic conditions to treat, especially since so much of the management happens outside of a doctor’s office.… Read more
