Category: Patient Communication


Category: Patient Communication

Information related to patient communication

West Corporation

Posted on January 25, 2018 by West Corporation 


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The Flu Epidemic & How You Can Educate Patients

A dozen states have closed down schools as a result of the most recent flu epidemic. This flu season, which has included the influenza A and H3N2 strains, is now considered to be widespread in 49 states.¹ Now is a great time for healthcare providers to take an active role in promoting preventive care by educating patients about why the virus is much worse than last year and how people who live in close quarters especially might want to consider getting the flu vaccine.…

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West Corporation

Posted on January 24, 2018 by West Corporation 


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Is Your Patient Experience Ready for 2028?

We are living in a time of unprecedented change, fueled by emerging technology that will impact how we live, when we work and the way we interact with each other and the world around us. It’s hard to imagine how we would make it through the day without our smart phones, but it’s even harder to believe the first iPhone was released just ten years ago.…

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West Corporation

Posted on January 23, 2018 by West Corporation 


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Resolve to Focus on Patient Engagement This Year

It’s almost the end of January – how are you doing with your New Year’s resolutions? According to this article on the 11 Most Popular New Year’s Resolutions, more than 130 million Americans make a New Year’s resolution, but by the end of January, more than 40 percent have given up.…

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West Corporation

Posted on January 12, 2018 by West Corporation 


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Why Every Healthcare Practice Should Blog – Infographic

Blogging is an excellent marketing tool that allows you to attract a large audience because it provides something of value without asking for anything in return. Having a blog on your website and writing about interesting topics relevant to your audience establishes you as an authority and enhances your professional image.…

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West Corporation

Posted on December 28, 2017 by West Corporation 


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Six Ways to Make the Most Out of On-Hold Messaging

What are your callers listening to when they are placed on hold? Effective communication is critical when patients come to you on an inbound basis. When callers are placed on hold, it’s an ideal time to share information. Here are 6 ways to do just that.

Finding the right on-hold message software that allows you to give callers who are placed on hold a more positive experience with an effective mix of music and information is key.…

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West Corporation

Posted on December 14, 2017 by West Corporation 


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Five Reasons Why You Should Automate Appointment Reminders

Patients are the lifeblood of your healthcare practice. With today’s hectic schedules, it is becoming increasingly difficult for patients to remember their appointments. No-shows and missed appointments can turn a fully scheduled day into an unproductive nightmare. Technology has simplified the way in which you can connect and engage with your patients using voice, text and email reminders that reach patients where they are.…

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West Corporation

Posted on December 12, 2017 by West Corporation 


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Preventive Care – Engaging with Patients About National Influenza Vaccination Week

This week marks National Influenza Vaccination Week, which highlights the importance of the influenza vaccine. As the shift to value-based healthcare becomes more apparent practices are putting a more significant focus on preventing and managing chronic disease. By embracing preventive care, they can improve health outcomes for patients and boost revenue.

The problem is that patients are not seeking preventive care.…

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West Corporation

Posted on December 7, 2017 by West Corporation 


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Supporting Chronic Patients When and Where They Want

Chronic disease management is complicated—and it’s clear that patients need to have a better understanding of how to manage their chronic condition. According to a recent West report, at least 70 percent of patients with a chronic condition would like more resources or clarity on how to manage their disease. Additionally, 91 percent of chronic patients say they need help managing their disease, and one in five patients feel they need 24-hour disease management assistance.…

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West Corporation

Posted on November 28, 2017 by West Corporation 


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How Texting Improves Patient Experience

A popular and convenient method of communication, texting is quickly becoming an essential tool for increasing provider-patient engagement. Innovative healthcare organizations are leveraging SMS as a communications channel to make the patient experience easier and more convenient. Text messaging also plays a pivotal role in motivating and engaging patients about their well-being and preventive care.…

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