Category: Patient Communication


Category: Patient Communication

Information related to patient communication

West Corporation

Posted on November 5, 2019 by West Corporation 


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5 Reasons to Fix the Financial Experience for Patients

Healthcare providers and organizations are stepping up their game and continuing to find ways to enhance patients’ healthcare experiences. But as they work to deliver better clinical care, upgrade facilities and deliver more of what they believe patients want, one thing that is sometimes overlooked is the financial side of healthcare experiences.… Read more

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West Corporation

Posted on October 29, 2019 by West Corporation 


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Millennial Patients’ Criticism of Healthcare Communication

If you were to ask millennials what their biggest criticism is of their healthcare providers, what would you expect them to say? While this generation may wish to see a broad spectrum of changes across the healthcare industry, it’s clear that patient-provider communication isn’t currently meeting their expectations. A top complaint among this group of patients is that healthcare providers don’t communicate often enough with their patients.… Read more

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West Corporation

Posted on October 22, 2019 by West Corporation 


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Providers Can Play On the Popularity of Smartwatches to Drive Healthy Habits

More adults in the U.S. are expected to use a smartwatch in 2019 than ever before. One of the factors driving consumers to purchase Fitbits, Apple Watches and other similar devices is the desire to adopt healthier habits and improve their overall health. Healthcare teams can help engaged and motivated smartwatch users to maximize the potential of these devices with targeted communications.… Read more

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West Corporation

Posted on October 8, 2019 by West Corporation 


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Making Appointment Reminders More Productive Solves a Top Patient Annoyance

No one likes sitting in a doctor’s waiting room. Of course, patients expect some waiting during healthcare appointments. But when faced with a long wait, patients can quickly turn from tolerant to frustrated. More than eight in ten patients (84%) admit wait times impact how they feel about their healthcare experiences.… Read more

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West Corporation

Posted on September 3, 2019 by West Corporation 


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3 Opportunities You Miss by Not Using Health Monitoring Surveys

In recent posts, we’ve discussed the need for healthcare teams to update their communication strategies to connect with patients in new ways. One type of communication we recommend adopting is health monitoring surveys (check out our infographic at the end of this post). These surveys give healthcare teams a way to capture health data in real-time to learn what is happening with patients between appointments.… Read more

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West Corporation

Posted on August 20, 2019 by West Corporation 


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Make Patients Feel More Valued in 3 Easy Steps

What is the best way to show people they matter to you? An article that appeared in Forbes suggests that by showing an interest in others, making time for them and investing in them, we can make people feel valued. Demonstrating to people that they matter is not only an important life skill, but for healthcare providers, it is an essential professional skill.… Read more

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West Corporation

Posted on August 6, 2019 by West Corporation 


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Using Surveys to Monitor Pain May Help Prevent Hospital Readmissions

Patients who have been discharged from the hospital are more likely to return to the emergency department or be readmitted if they have high levels of pain. According to one study that looked at 30-day readmissions and ER visits following surgeries, patients in the highest reported pain categories also had the highest rate of non-planned readmissions and ER visits.… Read more

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West Corporation

Posted on July 23, 2019 by West Corporation 


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Helping Patients Reach Health Goals with Text Messages

Patient expectations for positive healthcare experiences continue to rise thanks to the streamlined experiences they have as consumers with other industries. Other industries prioritize convenient communication along the customer journey so that interactions are meaningful, convenient and informative. For healthcare organizations, this means that they can no longer leave all responsibility for creating positive experiences through between-visit communication with the patient.… Read more

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West Corporation

Posted on July 9, 2019 by West Corporation 


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Problems & Solutions for Building a Better Financial Experience for Patients

When healthcare leaders put their heads together and strategize how to improve healthcare experiences for patients, much of the focus tends to be on improving clinical processes and facilities. However, one area that patients suggest needs improvement is the financial side of the patient experience. Here are three problems patients say need to be fixed in order to elevate the financial experience for patients:

Problem #1: Healthcare bills often catch patients by surprise.Read more

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West Corporation

Posted on April 30, 2019 by West Corporation 


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How To Maintain Your Practice’s Productivity During The Summer Season

In the summer months, as temperatures climb to staggering heights, office productivity levels can dip to all-time lows. Work is often far from top of mind as employees plan their summer activities. But medical practices can’t afford to put their operations on hold for months while employees trade in patient calls for beach towels and sunscreen.… Read more

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