Category: Patient Communication


Category: Patient Communication

Information related to patient communication

West Corporation

Posted on November 13, 2018 by West Corporation 


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Easy Ways to Extend Support to Chronic Patients Between Appointments

When it comes to managing chronic disease, patients are looking for more support from their healthcare providers. Many chronic patients feel that they lack the knowledge to effectively manage their condition at home. In fact, one in five patients (20%) say they would rate their ability to manage their chronic condition as fair or poor at best.…

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West Corporation

Posted on November 6, 2018 by West Corporation 


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Give Patients a Reason to Complete Healthcare Surveys

Have you ever filled out a healthcare survey because you were offered a prize or discount in return for your time and input? Offering an incentive—like a chance to win a hot new tech item or a trip to an exotic destination—is a reliable way for businesses to generate responses to surveys.…

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West Corporation

Posted on October 30, 2018 by West Corporation 


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Refining Your Patient Communications Strategy with Data Analysis

Healthcare organizations routinely leverage technology to keep patients engaged in their care. A key piece in the engagement puzzle is communication, and by automating outreach efforts, providers are able to improve key initiatives, i.e., delivering better care and health outcomes, building stronger patient-provider relationships and achieving better operational efficiency for the organization.…

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West Corporation

Posted on October 23, 2018 by West Corporation 


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Talk About Rx with Your Patients – Medication Adherence

It’s “Talk About Rx” month, which is a great opportunity to help patients stay informed about their prescriptions and dietary supplements. Here are seven important things you can help patients do to make them “Medicine Smart.”

  1. Make a list of all their medicines. It’s important for patients to always carry a list of their medications with them for every medical visit.

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West Corporation

Posted on October 17, 2018 by West Corporation 


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Expanding Texting’s Role in Patient-Provider Communications

In a recent West survey, healthcare providers rated text messages as the second most effective way to communicate with patients. Live phone calls were the only type of communication ranked ahead of texting. The survey also revealed that 72 percent of healthcare providers are routinely or occasionally using text messages to communicate with patients.…

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West Corporation

Posted on October 16, 2018 by West Corporation 


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Patient-Provider Communications: What Patients Want vs. What Providers Deliver

Fun fact: 88 percent of patients want healthcare providers to communicate with them by texting outside of in-person appointments. And yet, more than half of patients (51%) say their providers either do not use text messages to communicate, or they do a fair or poor job of offering this type of communication.…

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West Corporation

Posted on October 4, 2018 by West Corporation 


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How Your Practice Can Support Breast Cancer Awareness Month & Focus on Preventive Care

With everything going pink this month, providers have an excellent opportunity to help women become more proactive in the fight against breast cancer. The CDC reports that it’s the most common cancer in women, regardless of race or ethnicity, so there is plenty cause for concern. And according to West’s 5 Reasons Patients Skip Preventive Care, nearly 1 in 4 patients don’t know when they are due for a screening.…

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West Corporation

Posted on September 26, 2018 by West Corporation 


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Kicking Off a Call Center Evaluation

The patient interactions in a healthcare call center simultaneously impact both patient satisfaction and operational efficiency, so it is of the utmost importance to deliver a standardized and positive patient experience during every phone call. Healthcare systems can deliver these quality interactions by combining the right technology with quality patient data and patient-focused service.…

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West Corporation

Posted on September 18, 2018 by West Corporation 


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Men’s Health – Using Prostate Awareness Month to Encourage Prevention

Every 3 minutes a man will be diagnosed with prostate cancer. According to a survey conducted by the Cleveland Clinic, 53% of men said their health isn’t something they like to discuss. In the same study, 48% turn to their spouse or significant other to discuss a health issue. So what can providers do to encourage men to take an active role in their health?…

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West Corporation

Posted on September 13, 2018 by West Corporation 


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Helping Patients Control Their Cholesterol through Education

September is National Cholesterol Education Month, which is a great time to help patients take charge of their heart health. According to the Centers for Disease Control (CDC), more than 102 million American adults (20 years or older) have elevated cholesterol levels of 200 mg/dL, which is above healthy levels. Worse, more than 35 million of these adults have levels of 240 mg/dL or higher – putting them at risk for heart disease.…

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